Watchtower score never refreshes

spinoza

Thank you for posting the Support ID. I see that my colleague has sent you a reply via email, please continue the conversation there. 🙂

-Dave

ref: ISI-56848-363

Here you go, thanks:
For your reference, this is your support ID: [#ISI-56848-363]

spinoza

I'm sorry that the score still isn't changing. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/698325#Comment_698325
• Your forum username: Spinoza
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

1P_Dave, nope, following those instructions, my score did not increase. I restarted app, too. But thanks for trying.
I'll let you know if I make any headway.

Hello spinoza! 👋

Thanks for the question! The Watchtower score is meant to provide a general idea of how secure your items are. Some “fixes” don’t result in a whole number increase to the Watchtower score and you might need to fix quite a few items in order to actually see the score go up.

You can see if your score is still being updated by toggling the automatic update setting:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click on Settings.
4. Click on Advanced.
5. Turn off "Install updates automatically". You should see your score decrease.
6. Turn on "Install updates automatically". You should see your score increase.

Let me know if you have any questions.

-Dave