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When I try to Log In, 1Password says that my account has been deleted
When I try to Log In, 1Password says that my account has been deleted, but I didn't delete it! It happened with all the accounts of my Family. What I suspect is that my payment method expired, but I cannot log in to renew it. How can I solve it? Please, I need a fast solution, because there are days when I cannot access my account, and it is bringing a lot of trouble! I already opened some support tickets, but nobody has answered me.
2 Replies
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- 1P_Dave
Moderator
Hello castro150! 👋
I'm sorry to hear you're experiencing issues with accessing your 1Password account. I know how important it is to be able to access your 1Password data, and the team and I are here to help you get up and running again as soon as possible.
I see that you have a support ticket already open and one of my colleagues has already sent you an initial reply. You'll receive another reply soon, keep an eye on your inbox. To prevent duplication of efforts, I've closed this thread.
-Dave
The Community can sympathise, but not help.
The 1Password staff here will most likely close this thread after verifying your contact with Support. This may be complicated by you having "opened some support tickets" for what appears to be a single issue (and not mentioning when), but I expect that Support will respond to you soon.
You might want to read What type of backup do you use?
