Why does 1Password keep locking me out?

NT84

Thanks for answering those questions. It sounds like you are indeed affected by the known issue that our developers are tracking and I've added your report to the internal work item open for the issue.

For now, keeping the desktop app installed will allow you to workaround the issue. I know that this isn't an elegant option and our developers are working to release a permanent fix in a future update. I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#27669

Hi Dave,

1. Yes
2. I didn't, but installing the app resolved the sign out and recurring new tab issue. I'd prefer not to install the app everywhere but its OK for now.
3. I use 2FA but via Authy.

NT84

I'm sorry that you're running into the same issue, just to confirm can you please tell me the following:

1. Do you see a new tab open with a "Your session has expired" message?
2. Do you have the 1Password for Windows desktop app installed? If you don't then are you able to install it to see if that resolves the issue: Download 1Password
3. Do you have two-factor authentication enabled for your 1Password account? If you do then are you using DUO or Okta?

I look forward to hearing from you. 🙂

-Dave

Hi- Same issue here, multiple different machines, all Chrome on Windows 10 and 11. I haven't noticed it on my Mac using Chrome.

Hi Mooz80,

Thanks for the additional info. That's super helpful.

As a troubleshooting step so that I can learn more about the issue, can you temporarily keep the 1Password desktop app open and unlock while you use 1Password in the browser. When the app is unlocked, and the main window is open on your desktop, do you still see the same behaviour?

Can you also ensure the integration feature is turned on? Here are the steps:

1. Open your browser and right-click(ctrl + click) on the 1Password icon in the browser toolbar.
2. Select Settings.
3. Under the General section, make sure the "Integrate this extension with the 1Password desktop app" option is enabled.
4. If you see a green light icon then that confirms that the integration between the desktop app and the browser extension is working correctly. Let me know if you see a different colour light.

Let me know the results of the steps that I’ve shared here and I can investigate further once I’ve heard back from you.

mmeyer,

Thank you for sending over the logs and I can see my colleagues are helping you via email. You can continue the conversation over email.

ref: IXB-78488-991

-Kevin

Already in contact with support and mailed that info there including logs.

stefd

Thank you for those details. It does sound like you're running into the known issue and I've let our developers know that you're also affected. For the time being, installing the desktop app allows authentication in the browser extension to take place in a different way so that you can workaround the issue and no longer see the authentication prompts:

• Download 1Password

Once you install the app, restart your Mac. We're working to fix the issue permanently but I'm providing this workaround so that you can stop the messages for now.

-Dave

ref: dev/core/core#27669

Hi kevin_li

• I'm on a mac and I see a similar system notification but not exactly the same
  

• No I don't have the desktop app installed

• No, I have never had the desktop app installed

• Yes, I use an authenticator app

• Extension version 2.20.0

Hello stefd, lalsimmons, mmeyer, Hoelder,

I’m sorry that you’re experiencing an issue where you’re prompted to sign in to 1Password in the browser repeatedly. We have received multiple reports of the issue and an internal issue has been created for our developers to investigate further. I’m sorry for the interruption this issue has caused to your workflow.

To help us get to the bottom of the issue, can you help me with the following questions:

• Do you see the notification popup from the browser, as shown below:
  • 
• Do you have the 1Password desktop app installed?
• Or, have you recently removed the desktop app?
• Do you have MFA enabled for your 1Password account?
• Can you confirm the version of your 1Password extension in the browser? This guide will help you to locate the version number.

The above details will help us to establish a better understanding of the issue and help our developers fix the issue as quickly as possible. Thank you!

-Kevin

I'm linking this thread to another one about the same issue: https://1password.community/discussion/comment/704662#Comment_704662