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Forum Discussion

JamieRI's avatar
JamieRI
Occasional Contributor
4 months ago

Why does a Retry work for booting up error "1Password couldn't complete its update" / Error: 5-Perm.

As suggested in another forum answer, I just added an exclusion in Windows Security for %LOCALAPPDATA%\1Password. (it resulted in a full path with my user name included) But since this common boot...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello JamieRI! 👋

I'm sorry that you're seeing an error message when using 1Password. It looks like something may be locking 1Password's files on initial boot before eventually releasing them. Our development team is tracking this issue and would be interested in seeing a full diagnostics report along with having you try some troubleshooting steps if you're willing.

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

ref: dev/core/core#31192