Why does a Retry work for booting up error "1Password couldn't complete its update" / Error: 5-Perm.

JamieRI
JamieRI
Community Member
edited November 14 in Windows

As suggested in another forum answer, I just added an exclusion in Windows Security for %LOCALAPPDATA%\1Password. (it resulted in a full path with my user name included)

But since this common bootup error is cleared when I click Retry button, isn't this a timing conflict with the installer? Or does my manual Retry have a different process account since I was the one clicking the button.

I see today in windows_starter_rCURRENT.log many entries like these:

INFO 2024-11-14T06:59:08.651+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:133] renaming C:\Users\\AppData\Local\1Password\app to C:\Users\\AppData\Local\1Password\previous

ERROR 2024-11-14T06:59:08.668+00:00 ThreadId(8) [1P:foundation\op-install\src\windows\mod.rs:95] Error Win32(0x00000005): Access is denied.__

(I was blocked by the forum from attaching the log file having .log extension.)

I have added the exclusion, but I am confused about why that would work in this case.
The app now claims to be up to date now, since my manual retry didn't result in an error.

1Password for Windows 8.10.52 81052025 is what I was updated TO. Log says Updating from 81046026 to 81052025
Windows 10 Home 22H2

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Win 10 Home 22H2
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P
    edited November 15

    Hello @JamieRI! 👋

    I'm sorry that you're seeing an error message when using 1Password. It looks like something may be locking 1Password's files on initial boot before eventually releasing them. Our development team is tracking this issue and would be interested in seeing a full diagnostics report along with having you try some troubleshooting steps if you're willing.

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/149011/why-does-a-retry-work-for-booting-up-error-1password-couldnt-complete-its-update-error-5-perm#latest
    • Your forum username: JamieRI
    • Don't post the diagnostics report to the forum.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    ref: dev/core/core#31192