why is 1Password Safari extension not working?

I have to clean the extension cache daily - hard to fathom how apple don't know about this or don't consider it worth fixing anytime soon. I can't really use Safari without 1Password working so that means I have to use Edge instead.

This still doesn't seem to work on 1P7 7.9.6 on Ventura and Safari 16.1. I have a 1Password icon in my safari toolbar that does nothing when clicked except flash a backgrounded 1Password window. Login forms give the inline "Unlock 1Password" overlay, but clicking the unlock button doesn't work (and it's already unlocked). Clicking the 1Password Mini icon in the menu bar also does nothing unless 1Password is the foreground window.

Hi davegarratt:

Thanks for following up. Just to share some additional context, there's two types of extensions now available in Safari. Safari Web Extensions, and Safari App Extensions. Web Extensions are relatively new, so it's very possible the other extensions you're using in Safari are App Extensions, rather than Web Extensions. As I noted above, we're hopeful to see the state of play improve here with macOS Ventura.

devananda:

The message you see on the login page for the 1Password Support Community with instructions specifically for 1Password employees is to do with account creation procedures for the community, and nothing to do with reporting issues related to 1Password 8 for Mac or otherwise.

Jack

I have a reply to my earlier comment regarding 1Password 8 not working in Safari. I fact it just plain disappears from time to time and I have to run the command line to clear the plug-in cache. Now I'm not disputing this is a MacOS problem - but I would like to mention that 1Password is not my only browser plugin that I have installed - but none of my others exhibit the same problem. So could 1Password support check their theory as at least some other plugin developers don't seem to have this issue.

I found that locking the safari extension then unlocking it makes it work again. I am using 1Password 8.

————my thoughts ———
Agile bits must have sold this to some other company because version 8 feels like a startup that's in beta. this forum is flooded with so many bugs and there's even a note to 1Password employees when logging into this community to file support ticket internally if they have issues. appears to be growing pains for agile bits or whoever owns 1Password nowadays.

Ok thanks for the update - appreciated.

Thanks for updating me. I appreciate you doing that.

ref: SLF-75822-325

Hi 1P_Tommy

No I didn't send a report, because on 17 Aug I receive this by email from Lydia H in support:

I can confirm that 1Password 7 is not broken but it will no longer receive any new features. However, I understand your concerns and you are more than welcome to continue using with 1Password 7.

Could you try the following steps and let me know if they help?

First quit the Safari browser by right-clicking its icon in the Dock and selecting Quit. Then, can you double-check the following:

*Make sure the 1Password helper is working*

1. Open and unlock the 1Password 7 desktop app by manually inputting the account password, don’t use the biometric method here.
   • > If the 1Password desktop app is already unlocked and running in the background. Let’s lock it and unlock it again with your account password. This will force a sync between the 1Password desktop app and the 1Password database.

1. > Click the 1Password 7 menu.
2. > Choose Preferences.
3. > Click the Browsers tab.
4. > Make sure Always keep 1Password Extension Helper running is turned on.
5. > Close the Preferences window, click Help menu in the menu bar.
6. > Select TroubleShooting.
7. > Click on Restart 1Password Extension Helper
8. > Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select “Quit 1Password Completely”.
9. > Open and unlock the 1Password app.
10. > Open your browser and unlock the browser extension.

This worked! I replied to Lydia's email to thank her and let her know.

Best
Kevan

Hi davegarratt:

Thanks for following up. This appears to be an issue with how web extensions are handled in macOS Monterey, and this effects all web extensions, not just 1Password. We're hoping to see some improvements on this front with macOS Ventura, which will be available later this year.

Jack

I find that the 1Password 8 Safari Browser Plugin still randomly disappears - does not work and does not get listed in the extensions panel of preferences. I was given a command line to refresh the Safari Extension Cache which makes the extension re-appear but I would like it fixed. I've been using Edge for Mac as a result which does not suffer from the same problem.