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Forum Discussion
Why is the option to open with TouchID no longer in the Security Tab in Preferences?
Using 1Password for Mac 8.10.28, on an M1 MacBook Pro 14".
Have always used TouchID to unlock 1Password. Now, 1Password Settings only gives the option to unlock with Apple Watch.
1Password Version: 8.10.28
Extension Version: Not Provided
OS Version: MacOS Sonoma 14.1
Browser: Not Provided
- 1P_Dave
Moderator
I'm happy that Tommy's suggestion helped resolve the issue. 🙂
-Dave
Toggling in the settings and a full restart of the computer worked!!
Thank you!
- 1P_Tommy
If that's not fruitful, please send us a diagnostic report.
- Open 1Password.
- Press command and comma. The 1Password Preferences/Settings will open.
- Click Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
Jeffois A link to this thread:
https://1password.community/discussion/145148/why-is-the-option-to-open-with-touchid-no-longer-in-the-security-tab-in-preferences#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
I'm on an M1 MBP. I'll try the toggling in the OS settings, for sure.
- 1P_Tommy
That generally means the OS is not telling us it (Touch ID) is available. Do you have an Intel device? If so, I'd recommend and SMC reset and see if that sorts it. You can also turn all the options off on the OS Touch ID settings and turn them back on. Typically I turn them off, do an SMC reset and then turn them on again.
Yup--and I don't anymore. That's the problem.
I see it there
