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Forum Discussion
Why won't 1Password for iOS copy OTP?
Hi! When I log into Paypal on Safari my OTP (from 1password's authenticator) is automatically pasted into the 6 digit field and I get straight in. On iOS however I have to exit the app, open 1passwor...
1P_Dave
Moderator
Moderator@TimBruz
Thank you for the reply. Please check the following:
- Open the Settings app (not 1Password).
- Scroll down and tap on 1Password.
- Tap Notifications.
- Make sure that Allow Notifications is turned on.
- Make sure that "Banners" are enabled.
If you still don't see the TOTP notification, and still can't paste your TOTP code, after doing this then I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/139171/why-wont-1password-for-ios-copy-otp
- Your forum username:
TimBruz - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
