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Former Member's avatar
Former Member
3 years ago

Windows Desktop Application showing blank screen.

I have been using the desktop application for several months with no issues, but this morning every time I try to open 1password I am presented with this empty window. Things I have tried so far:

  • Rebooting
  • Uninstalling/Reinstalling 1password
  • Removing 1password folder from AppData/Local
  • Launching with --disable-gpu flag
  • Installed all Windows updates as well as graphics driver updates

Any ideas? Thanks in advance.

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: Windows 10
Browser:_ Not Provided

windows
  • Former Member's avatar
    Former Member
    3 years ago

    this is my 1password Window

  • Former Member's avatar
    Former Member
    3 years ago

    Hello, yesterday my 1Password is working fine , today i have only greyscreens, i try to install it over and i have deinstall and reinstall it, nothing worked, a windows restart i have tryed too

    1Password Version: 8.9.4
    Extension Version: 2.3.7
    OS Version: Windows 10 21H2
    Browser:_ Edge or Opera
    Referrer: forum-search:Greyscreen

  • Former Member's avatar
    Former Member
    3 years ago

    Thank you so much for this workaround. I had the same issue and it solved it. Double thumbs up and many thanks to you, Jack.P_1P. Thank you Purk for asking the question.

  • Former Member's avatar
    Former Member
    3 years ago

    Jack,

    That worked perfectly! Thank you so much!

    -purk

  • Former Member's avatar
    Former Member
    3 years ago

    Hi Jack,

    Thanks for the workaround! I tried it and things seem to be working normally again.

    Cheers!

    xafyr

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @xafyr / @Purk:

    Thanks for letting us know about this! This is something we're investigating, and this should get you sorted out:

    1. Right click the 1Password icon in your system tray > Quit.

    2. Type the following into your Windows search bar, and hit Enter: %localappdata%\1Password\settings

    3. Open the settings.json file and look for "appearance.useSystemAccentColor": true,.

    4. If it is present, change it to "appearance.useSystemAccentColor": false,. If it's not present, add "appearance.useSystemAccentColor": false to the bottom of the settings list.
      Note: Be sure to also add a comma at the end of the preceding setting, for instance:

    {
    "app.double":false,
    "appearance.useSystemAccentColor": false
    }

    1. Save the file, then attempt to launch and use 1Password again.

    Let me know how you get on with that!

    Jack

    ref: dev/core/core#17021

  • Former Member's avatar
    Former Member
    3 years ago

    I started running into this same issue today as well. It was working perfectly fine yesterday, but today I can't get past this blank screen. I also attempted uninstalling and reinstalling the app (deleting all traces from %appdata% and elsewhere) and rebooting, but it hasn't solved the problem. Any help would be appreciated. Thanks!