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Former Member's avatar
Former Member
3 years ago

Windows Desktop Application showing blank screen.

I have been using the desktop application for several months with no issues, but this morning every time I try to open 1password I am presented with this empty window. Things I have tried so far: ...
windows
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @xafyr / @Purk:

Thanks for letting us know about this! This is something we're investigating, and this should get you sorted out:

  1. Right click the 1Password icon in your system tray > Quit.

  2. Type the following into your Windows search bar, and hit Enter: %localappdata%\1Password\settings

  3. Open the settings.json file and look for "appearance.useSystemAccentColor": true,.

  4. If it is present, change it to "appearance.useSystemAccentColor": false,. If it's not present, add "appearance.useSystemAccentColor": false to the bottom of the settings list.
    Note: Be sure to also add a comma at the end of the preceding setting, for instance:

{
"app.double":false,
"appearance.useSystemAccentColor": false
}

  1. Save the file, then attempt to launch and use 1Password again.

Let me know how you get on with that!

Jack

ref: dev/core/core#17021