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Wallbanger's avatar
Wallbanger
New Contributor
2 days ago

Windows Master PW Not Changing

Four years ago, there was a similar problem reported but I don’t find a resolution. I recently changed the Master PW for our Family Account. The new PW is effective for all of my iToys and Macs and...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
19 hours ago

Hello Wallbanger! 👋

I'm sorry that your wife is still being prompted for her old account password on her Windows PC. So that I can better understand the situation, can you tell me the following: 

  1. What version of the 1Password app is she using: Find the version numbers for 1Password and your operating system
  2. Is she able to use the new account password to log in to her 1Password account on 1Password.com (in the browser, not the app) and does she see all of her items there? 
  3. Do you share the same 1Password account? Or do you have separate accounts in the same 1Password Families membership?


I look forward to hearing from you.

-Dave

  • Wallbanger's avatar
    Wallbanger
    New Contributor
    16 hours ago

    Thanks for the reply Dave.

    Hang on for a couple of days. We need to travel to another location.