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Forum Discussion
Yes I have the right Master Password...use it all the time...but today 1Password will not open
Yes, I am certain I know my one and only and correct password. I use it all the time; I used it just yesterday. Today 1Password 7 would not accept my (correct) password. Not on my MacBookAir (macOS Big Sur, Version 11.6), not on my iPhone SE (Software Version 14.8), not at login on 1Password.com. I purchased 1Password (family pack) directly from 1Password, not through an App Store.
1Password Version: 7.8.7
Extension Version: 4.7.5.90
OS Version: macOS 11.6
1P_Ben1Password Team
@BJC123
We have some tips that may help, here:
If you forgot your Master Password or you can't unlock the app
If you're still having trouble after reviewing that guide please shoot us an email to
support+forum@1password.comfrom the email address associated with your 1Password account and include:- A link to this thread: https://1password.community/discussion/123847/yes-i-have-the-right-master-password-use-it-all-the-time-but-today-1password-will-not-open#latest
- Your forum username: BJC123
When you email in you'll get an automated reply from BitBot with a support ID. Please post that ID here so we can 'connect the dots.'
Thanks!
Ben
