will not sync to iOS

lahainaland11
lahainaland11
Community Member
in iOS

NO start sync on Mac OS. iOS will not sync

1Password Version: 6
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:will nit sync to iOS

Comments

  • lahainaland11
    lahainaland11
    Community Member
    edited March 2019

    Will not sync with iOS

    1Password Version: 6.8.9
    Extension Version: 4.7.3
    OS Version: 10.14.3
    Sync Type: iCloud
    Referrer: forum-search:will nit sync to iOS

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @lahainaland11!

    I have merged your discussion into a single one to avoid confusion, and I have moved your discussion to the iOS section. In the meantime, can you please give us some more details about what is happening and what you have tried so far?

    That will help us understand what is happening much better so we can help you.

    Thank you!

  • pegasso4444
    pegasso4444
    Community Member

    I installed ver7 on my Mac and iPhone but I am not able to get the syncing of the “Primary” vault on both devices.
    If I try to add my account to the iPhone and go to Settings/ 1Password Accounts/ Add Existing Account I am asked for “Sign-in Address” which I do not have.
    How can I get the syncing to work?

    Thank you!

  • ag_ana
    ag_ana
    1Password Alumni
    edited March 2019

    Hi @pegasso4444,

    When you install 1Password on a new device, the first screen you see is the one that asks you where your Primary vault is stored. If you are using a Primary vault, I think you are using either iCloud or Dropbox to sync your data. Did you see this menu when you installed the app?

    Here is a screenshot:

    If you choose the correct sync location, you will then have access to the Primary vault on all your devices.

    I hope this helps!

This discussion has been closed.