To protect your privacy: email us with billing or account questions instead of posting here.

Refund of Family Subscription?

remo10
remo10
Community Member
edited July 2019 in Memberships

Hello everybody,
just wanted to know if there is a possibility to get a refund over the remaining subscription time for a family subscription.
My family members decided not to use 1pw, so I'll be the only one left.
For me as a single person 1pw is simply too expensive.
Therefore I'd like to know if I can get a part of my money back (proportionally) when I am going to cancel my current (family) subscription?

  • remo

Comments

  • Ben
    Ben

    Hi @remo10

    Generally subscription fees are non-refundable but you should be able to change to an individual membership, with the balance applied forward. For further details I'd recommend reaching out to our billing specialists at support+billing@1password.com including a link to this thread with your message: https://discussions.agilebits.com/discussion/105081/refund-of-family-subscription#latest

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • remo10
    remo10
    Community Member

    Thanks for your very fast reply, Ben.
    I'll give it a try.

  • Ben
    Ben

    You're very welcome. :)

    Ben

This discussion has been closed.