New user iPhone app issues

Community Member

We just signed up, and downloaded the app onto our iPhones. When we open the app and go to, choose our account, and try to input our password, it tells us to check the password or sign in manually. This is happening on both phones, and we're definitely using the correct password.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS 10.14.5
Sync Type: Not Provided


  • ag_ana
    1Password Alumni

    Hi @mhsiii! Welcome to the forum!

    I see that you have also emailed us with the same question, so in order to avoid duplicating support efforts, we are going to get back to you over there so we also don't share account information in a public forum.

This discussion has been closed.