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I paid for a year but had to delete my account. I can't find any way to restart it

Chrissyapp
Chrissyapp
Community Member
in Memberships

I paid for a family membership but lost access to all my credentials. I still have 4 months on my family account and I am trying to restart it, but I only see information on how to delete the account, not how to restart it. Please help!

I just redownloaded the iOS app, but I think I had signed up on web initially.

1Password Version: 7.4.3
Extension Version: Not Provided
OS Version: iOS 13.2.2
Sync Type: no idea

Comments

  • Ben
    Ben

    Hi @Chrissyapp

    Please reach out to our billing team at support@1password.com. They'll be able to help you get any remaining credit moved over to a new membership. :)

    Thanks!

    Ben

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