Ah, interesting, @Andrew42. I've actually noticed that with 1Password X from time to time. I think this actually comes down to a focus issue. I'd wager when this happens focus isn't properly moving to your browser or is otherwise being directed elsewhere. I am fairly certain we added some logging for that to the beta because we were trying to track down a related issue. Could you reproduce the failure and – without fixing it in any way – generate a diagnostics report right after? Send that over to [email protected] and include a link to this discussion in the body of the message. This way if it doesn't hit our inbox before I scoot for the day, our weekend team will know what it's doing there. Thanks!
@Bundkate, I had gone to bed when you sent this. (I was only up watching some extraordinary snooker). I have sent the diagnostics report. What I did was open 1P desktop and select Agilebits Forum. I clicked on "Open and Fill". When the log-in stopped without populating I immediately created the diagnostics report. I hope that was what you wanted.
I never received a ticket #. But if what you mean are the digits at the end of the diagnostics file name they are: 1597479108. If this is not what you need, please tell me where to look for it.
You can find the ticket number in the automatic email you should have received after you sent us your report. A ticket number looks like this [#ABC-DEF-123].
If you did not receive an email, please make sure you take a look at your spam folder, as sometimes automatic emails might end up there
I don't know what to tell you. I have not received a ticket number. I, just now, sent a duplicate email from a different email address and got back an acknowledgement from Microsoft that the email had been delivered to [email protected] However, I do not have a ticket number from that email address either.
@Bundkate. To your focus comment. I attach a print screen of what happens when I click on the email log-in box after 1P fails to populate. I hope this is helpful.
The reason I ask is because leaving the browser's password management feature enabled together with 1Password could cause interference, so I wonder if this could be what is causing the issue.
Not sure what you mean by not recognising the menu. That screenshot, so far as I am concerned, shows the standard Agilebits Forum Log in screen.
I use Brave and yes the Brave password manager is turned on becasue that is the default setting which I have never thought to change.
You seem to be suggesting that this may be causing problems? Yet I have never read anywhere that 1P recomends turning off browser password managers. I can do that if that is what is recommended.
No matter which extension you use (1Password companion extension or 1Password X), we always recommend to turn off the built-in password manager in your browser. Here is how you can do it:
Since your message, I have turned off Brave Password manager. I have also moved networks and places a hundred miles part. It has made not the slightest difference.
Since your message, I have turned off Brave Password manager.
Thank you for the update!
I have also moved networks and places a hundred miles part.
I doubt this would have anything to do with what you are seeing, but thank you for mentioning it. You never know
It has made not the slightest difference.
Thanks for letting us know! It's good to know that we are now starting from a recommended configuration. I think at this point we can take a look at the diagnostics report and see if that shows some interesting information about why this is happening to you
Just an update. @Bundkate took me under her wing and it would appear, on my machine at least, CCleaner does not play nicely with 1Password. At least, when I don't have CCleaner running in the background, 1P if not flawless, essentially operates as it should. The moment I restart CCleaner so does the rogue behaviour. I've reported this to AVAST/Piriform and we'll see what they come up with. Thanks for all the support and help.
Thanks to you too, @Andrew42, both for sticking with me as we hunted things down and for closing the loop here. Stay safe, have a nice cold beverage to mourn our Blues' departure from the playoffs, and don't be a stranger.
Comments
Team Member
Ah, interesting, @Andrew42. I've actually noticed that with 1Password X from time to time. I think this actually comes down to a focus issue. I'd wager when this happens focus isn't properly moving to your browser or is otherwise being directed elsewhere. I am fairly certain we added some logging for that to the beta because we were trying to track down a related issue. Could you reproduce the failure and – without fixing it in any way – generate a diagnostics report right after? Send that over to
[email protected]and include a link to this discussion in the body of the message. This way if it doesn't hit our inbox before I scoot for the day, our weekend team will know what it's doing there. Thanks!@Bundkate, I had gone to bed when you sent this. (I was only up watching some extraordinary snooker). I have sent the diagnostics report. What I did was open 1P desktop and select Agilebits Forum. I clicked on "Open and Fill". When the log-in stopped without populating I immediately created the diagnostics report. I hope that was what you wanted.
Team Member
@Andrew42:
Thank you! Can you please share the ticket number you received, so we can locate your message in the system? Thank you!
I never received a ticket #. But if what you mean are the digits at the end of the diagnostics file name they are: 1597479108. If this is not what you need, please tell me where to look for it.
Team Member
@Andrew42:
You can find the ticket number in the automatic email you should have received after you sent us your report. A ticket number looks like this [#ABC-DEF-123].
If you did not receive an email, please make sure you take a look at your spam folder, as sometimes automatic emails might end up there
I don't know what to tell you. I have not received a ticket number. I, just now, sent a duplicate email from a different email address and got back an acknowledgement from Microsoft that the email had been delivered to [email protected] However, I do not have a ticket number from that email address either.
Team Member
@Andrew42:
Thank you! I confirm that I have managed to locate your diagnostics report in our system
For reference, your ticket number is [#RIA-99189-468] 
We will take a look at the report and someone will get back to your email as soon as possible.
Thank you for your patience!
ref: RIA-99189-468
Tks. Understood.
Team Member
@Bundkate. To your focus comment. I attach a print screen of what happens when I click on the email log-in box after 1P fails to populate. I hope this is helpful.
Team Member
@Andrew42:
Thank you for the screenshot! I don't recognize that menu. Did you turn off the built-in password manager in the browser? I wonder if this is coming from the browser instead of from 1Password.
The reason I ask is because leaving the browser's password management feature enabled together with 1Password could cause interference, so I wonder if this could be what is causing the issue.
Not sure what you mean by not recognising the menu. That screenshot, so far as I am concerned, shows the standard Agilebits Forum Log in screen.
I use Brave and yes the Brave password manager is turned on becasue that is the default setting which I have never thought to change.
You seem to be suggesting that this may be causing problems? Yet I have never read anywhere that 1P recomends turning off browser password managers. I can do that if that is what is recommended.
Team Member
Hi @Andrew42,
No matter which extension you use (1Password companion extension or 1Password X), we always recommend to turn off the built-in password manager in your browser. Here is how you can do it:
Turn off the built-in password manager in your browser
Please make sure to do that and let us know how it works for you after that. Thanks!
++
Greg
Since your message, I have turned off Brave Password manager. I have also moved networks and places a hundred miles part. It has made not the slightest difference.
Team Member
@Andrew42:
Thank you for the update!
I doubt this would have anything to do with what you are seeing, but thank you for mentioning it. You never know
Thanks for letting us know! It's good to know that we are now starting from a recommended configuration. I think at this point we can take a look at the diagnostics report and see if that shows some interesting information about why this is happening to you
Just an update. @Bundkate took me under her wing and it would appear, on my machine at least, CCleaner does not play nicely with 1Password. At least, when I don't have CCleaner running in the background, 1P if not flawless, essentially operates as it should. The moment I restart CCleaner so does the rogue behaviour. I've reported this to AVAST/Piriform and we'll see what they come up with. Thanks for all the support and help.
Team Member
Thanks to you too, @Andrew42, both for sticking with me as we hunted things down and for closing the loop here. Stay safe, have a nice cold beverage to mourn our Blues' departure from the playoffs, and don't be a stranger.