1password 6.8.8 does not open



  • BenBen AWS Team

    Team Member

    Hi @jdb32

    We do continue to provide best effort technical support for anyone using 1Password 6 which was last sold 2+ years ago, though as you quoted, the best way forward is to move forward. :) It may help to download 1Password v6.8.9 directly from our website. Please let me know if that helps. If it does not, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/comment/573353/#Comment_573353
    • Your forum username: jdb32

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!


    P.S. As an aside — our sales team (at [email protected]) is happy to take previous purchases into consideration in helping you upgrade. :)

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