We do continue to provide best effort technical support for anyone using 1Password 6 which was last sold 2+ years ago, though as you quoted, the best way forward is to move forward. It may help to download 1Password v6.8.9 directly from our website. Please let me know if that helps. If it does not, I'd like to ask you to create a diagnostics report from your Mac:
Attach the diagnostics to an email message addressed to [email protected].
With your email please include:
That way I can "connect the dots" when I see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly.
Once I see the diagnostics I'll be able to better assist you. Thanks very much!
P.S. As an aside — our sales team (at [email protected]) is happy to take previous purchases into consideration in helping you upgrade.