1password 6.8.8 does not open

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Comments

  • BenBen AWS Team

    Team Member

    Hi @jdb32

    We do continue to provide best effort technical support for anyone using 1Password 6 which was last sold 2+ years ago, though as you quoted, the best way forward is to move forward. :) It may help to download 1Password v6.8.9 directly from our website. Please let me know if that helps. If it does not, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/comment/573353/#Comment_573353
    • Your forum username: jdb32

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

    P.S. As an aside — our sales team (at [email protected]) is happy to take previous purchases into consideration in helping you upgrade. :)

  • Same Issue here, waiting for a clear solution so get back to 6.8.8 from 7 trial ...

  • ag_anaag_ana

    Team Member

    @OliverX:

    Have you sent us a diagnostics report already? If you have emailed us, please post the ticket number you received so we can locate your message :+1:

  • GMhxGMhx

    Having the same issue, installed the 7 trial one week after upgrading to Big Sur last week because I was missing the browser extension and figured I would just buy 7, but then I realized that the price was a bit steep for only having a browser extension. Now unable to get back to 6... Apps open, enter password and it freeze... Yet mini works fine, it even still syncs as I created items yesterday on my phone and they appear in mini.

    I'm really not into subscription everywhere. Any other meaningful upgrade I should be aware that would makes it justify 7. Syncing has never been an issue to me... as for platform I already paid in the past for windows, iOS & Mac... So I have one password everywhere I care about...

    Thanks

  • ag_anaag_ana

    Team Member

    @GMhx:

    Any other meaningful upgrade I should be aware that would makes it justify 7.

    1Password 6 is not developed anymore, so by using version 7 you get all the security updates and improvements that our developers have been working on in the last two years. Since 1Password is security software, it's good to keep it updated. You can see here a list of all the changes in version 7.

  • GMhxGMhx

    @ag_na While I appreciate security update, I’ve always bought previous version assuming they were secure. Since I’m not going for the subscription model, I could buy 7 but it is now close to 3 years old, given that V1 was in 2006, the pace seems to indicate that V8 will come sooner than later.

    As for the feature for 7 that seems to be the biggest selling point, the password stored on a remote server, it’s not that useful to me since working in the financial industry I’m restricted to server with specific company and located in specific regions.

  • BenBen AWS Team

    Team Member

    since working in the financial industry I’m restricted to server with specific company and located in specific regions.

    I'd encourage you to reach out to our business team, as there are some options for various regions:

    Contact our sales team

    Thanks!

    Ben

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