Temporarily removing Desktop App Integration

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Comments

  • ag_yaronag_yaron

    Team Member

    @uu_sharkey So far our announcement hasn't changed and we're still aiming towards the end of the year, but as always, we don't set dates and deadlines as we don't believe in releasing something that is not 100% ready :)

    If anything changes, we'll let everyone know here.

  • I was just today noticing that my 1PasswordX was no longer prompting for Touch ID, after using my computer in clamshell mode from home for a while now. I am always extremely pleased to be able to come here and quickly figure out what my issue is, so I obviously quickly found this thread. I, too, am disappointed that the feature is no longer available in the beta. However, I absolutely understand the decision and can't at all fault the call, especially as it was always a beta feature. So take your time, release the feature when it is cooked and ready and we will all survive!

    I have said this before, but I again wanted to reiterate how amazing the 1Password team is and how useful this Support Community is as well. It is such a breath of fresh air to always quickly get responses directly from the development team, even when it is no doubt tough to deal with direct criticism and anger from disappointed users. The courteous, detailed responses in this thread alone to almost every post, not mater how many times the same type of suggestion/complaint/comment has been made, is a testament to the culture of the company.

    I just wanted to say thanks to all of you, in what has obviously been a tough thread. Your work is very much appreciated. There are not very many tech companies who so openly communicate directly to their customers, so the 1Password team's candor is very admirable. The customer service alone is a huge selling point to using 1Password.

  • I was just today noticing that my 1PasswordX was no longer prompting for Touch ID, after using my computer in clamshell mode from home for a while now. I am always extremely pleased to be able to come here and quickly figure out what my issue is, so I obviously quickly found this thread. I, too, am disappointed that the feature is no longer available in the beta. However, I absolutely understand the decision and can't at all fault the call, especially as it was always a beta feature. So take your time, release the feature when it is cooked and ready and we will all survive!

    I have said this before, but I again wanted to reiterate how amazing the 1Password team is and how useful this Support Community is as well. It is such a breath of fresh air to always quickly get responses directly from the development team, even when it is no doubt tough to deal with direct criticism and anger from disappointed users. The courteous, detailed responses in this thread alone to almost every post, not mater how many times the same type of suggestion/complaint/comment has been made, is a testament to the culture of the company.

    I just wanted to say thanks to all of you, in what has obviously been a tough thread. Your work is very much appreciated. There are not very many tech company's who so openly communicate directly to their customers, so the 1Password team's candor is very admirable. The customer service alone is a huge selling point to using 1Password.

  • ag_yaronag_yaron

    Team Member

    Hey @geeduhb ,

    Thank you very much for the kind words and for seeing the bigger picture! We really appreciate it.
    If you have any questions or need anything at all, we're always here to help :)

  • Yeah, I'm using this even when my work provides a different password manager service subscription for free cuz I love this a lot and the response here is usually really quick! As long as they don't change their primary color away from sky blue, I can wait for a better product for some time in the future as it's worth the wait! 😅

  • ag_yaronag_yaron

    Team Member

    Hey @Penguinlay ,

    Our color scheme always revolved around blue-ish hues, there are definitely no plans to change that :)
    Thanks for the support and kind words!

  • dtearedteare Agile Founder

    Team Member

    ❤️

  • Folks any approximate timeline on when this is expected? I eagerly read the release notes for each Beta only to find that the desktop integration is not yet back! :(

  • ag_yaronag_yaron

    Team Member

    Hey @onepwdusr ,
    No news yet unfortunately. We assure you we will post it here and announce any new information as soon as we have it!

    Thanks for checking in on this.

  • Chiming in here in the hope of getting some kind of notification. 3 months without Touch ID so far is really annoying. It would have been far better for users to leave it in until the new feature was ready.

  • dtearedteare Agile Founder

    Team Member

    You're right, @codeknight, that would have been great. As a heavy 1Password user myself with Touch ID I would have loved if we could have done exactly that. 🙂

    I held the line for months as I loved this feature but higher up in this thread I elaborated on why we needed to make the change sooner than we'd otherwise like:

    The other part that is forcing our hand is on the technical side of things. Having two implementations of the same feature running concurrently is a tricky situation at the best of times. It's usually a mix of feature flags and release flags and while it sounds easy on the surface it often ends up being difficult in practice. In this case specifically it's even more challenging as the current implementation of Desktop App Integration is written in Golang and the new implementation is written in Rust. This required us to have two separate toolchains in our build and release process, which weighed things down greatly.

    >

    Interestingly enough we have been attempting to do exactly what you suggested over the previous several few months. Our hope was to be able to keep supporting the old while designing the new and then flipping a switch to enable the new implementation without missing a beat. It was a good goal and would have been incredible if we were able to pull it off. Ultimately it was taking longer than we wanted and during this time the experience of the existing implementation was becoming untenable for everyone involved.

    We're slowly but surely making progress and I'm greatly looking forward to the return of this feature. I can't share any specifics just yet but I can say that I've been reviewing merge requests that are getting us closer to this goal.

    Thanks again for helping us test out experimental features like this one and helping to move us forward. 🤗

  • Bummed and jealous of Safari users right now. 1Password 7.7 with Safari is pretty much the answer to everything I'm looking for with TouchID and the inline form fill experience. Great release. Now get back behind the keyboards and enable it for us Chrome users!!!! ;)

    Great job guys.

  • BenBen AWS Team

    Team Member

    Thanks @bradpinkston! I agree — if I wasn't so heavily invested in Chrome at this point I'd probably switch to Safari. :)

    Ben

  • Please bring it back!

  • Very much looking forward to getting back that feature.

    does anyone know if there's a way to downgrade 1password and the extension to the last version this was working???

  • Now that the 7.7 release is out of the way, are you able to share a roadmap going forward regarding putting back this sorely missed feature?

    You know, most things like this you learn to live with it right? But unlocking my vault (which used to be a quarter of a second double tap of my watches action button, and shared unlock state with the app so there was also fewer needed unlocks) now takes up a measurable amount of time every single workday, and I just can't help but think "we had this solved" every single time... I wouldn't be surprised if I found I've spent a full hour or two unlocking my 1Password vault since the removal of this feature.

  • ag_michaelcag_michaelc

    Team Member

    @nosajis: When it's ready, it'll be here! Hopefully sooner rather than later, but we won't release it until it's ready.

    @t20n: We cannot in good conscious advocate for downgrading the extension to an older version. 1Password is a security product and keeping it on an old version isn't something we can support.

    @rekoil: As Dave mentioned a few comments up, we're making good progress. :smile:

  • Just doing my monthly check in with this topic to check for updates. Very happy to wait for a feature I used soooo much. I'm sure it'll be great. I just get worried i'm going to miss the launch of the new version. I just keep checking this topic.

    I don't think it's healthy for everyone to constantly ask for an update as, as the above post says, "When it's ready, it'll be here!". That should be enough for everyone. I want it right now just like everyone, but we just have to be patient and wait.

    I'm sure the devs are hard at work on it and even if their target release date slips, we all know it'll be well worth the wait when it finally drops.

    Right, see you all next month when I check in for an update!

    Neil

  • RCTNEIL: why not just use regular 1Password and the Chrome extension? That combo supports TouchID now. What is it that is so great about 1Password X that you would prefer it over having Touch ID?

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