Unlock 1Password is always asking for master password

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Comments

  • ag_tommyag_tommy

    Team Member

    @Xipper

    Are you still experiencing issues? If so, we would like to work with you to figure out more details about your situation. Would you send us an email to [email protected] and mention you continue to experience issues with the beta and unlocking?

  • XipperXipper Junior Member

    @ag_tommy yes, I still see this issue. I went back to stable/GA build and updated to BETA4 again and continue to see the problem. I just sent an email to support, I trust they will let me know if they need any log files or other info from me.

  • ag_tommyag_tommy

    Team Member

    @Xipper

    They will indeed do that.

  • I can see the "unlock with Apple Watch option" disappearing a lot too. I guess log to the support too?

  • ag_tommyag_tommy

    Team Member
    edited January 7

    @mcnahum

    Our betas have a test fix in place. Are you using the beta?

  • edited January 7

    @ag_tommy @ag_ana I just realised that now I have the opposite issue: the password is never requested to be manually typed.

    Here (https://1password.community/discussion/comment/581927/#Comment_581927), on 20th Dec I announced that was fixed for me. Some weeks passed, and I've never put manually my master password.

    I have a timer of password request of 1 week.

    P.s.: i think that with device reboot, I should type manually the master pass, regardless the password request timer, no? In that case, that mechanism is failing as well: I do not unlock my 1pass after device reboot. It's enough the finger/apple watch confirm.

  • @ag_tommy Yes I'm running 7.7.1 Beta 4 now

  • ag_tommyag_tommy

    Team Member
    edited January 8

    Thanks for the update @mcnahum Is what you are experiencing happening after you leave your Mac and return, say to the store, etc.? If so, try switching away from the 1Password app and then back again. Do you see the option work or become available?

    You are certainly welcome to send in a support request if you would like.

  • The issue is always when I lock my back and comeback ... at a moment, randomly It seams ... the watch option is gone. and it's gone until I deactivate it and reactivate it. I sent report to support yesterday

  • ag_anaag_ana

    Team Member

    @mcnahum:

    Thank you, I was able to find your report in the system. We will take a look at it and get back to your email as soon as possible :+1:

    ref: HNJ-46526-274

  • rudyrudy

    Team Member

    @wizard86pz,

    P.s.: i think that with device reboot, I should type manually the master pass, regardless the password request timer, no? In that case, that mechanism is failing as well: I do not unlock my 1pass after device reboot. It's enough the finger/apple watch confirm.

    Nope, require on reboot isn't part of 1Password for Mac, only the iOS version has that.

  • I see, thanks @rudy.

  • ag_tommyag_tommy

    Team Member

    On behalf of Rudy, you're welcome.

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