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Forum Discussion
Cannot use Touch ID to unlock new 1Password Safari Extension for iOS or iPadOS
I use an iPhone 8 and iPad Pro 10.5" using the most up to date system and 1Password software. Unfortunately, the new Safari Extension seems extremely buggy and lags.
Most noticeably, when I try to "Lock" and re-login/unlock to the extension the I am unable to type in my master password since the keyboard freezes and doesn't respond. Similarly, when I try to unlock the extension by using Touch ID, the "finger print" icon spins but never brings up an authentication for Touch ID. What's more, if I try to access settings from the safari extension it just opens to a new Safari start page rather than the 1password app.
1Password was working so well on iOS 14 and last iteration, now it is extremely cumbersome to use on mobile/tablet devices. I am wondering if anyone else has had this issue or if this issue could be further investigated and fixed.
1Password Version: 7.8.3
Extension Version: Not Provided
OS Version: iOS 15.0.1
@nnnn959lou771:
I wonder if this might be related to this other discussion you opened, since they are both reporting performance issues. We will have more details once we take a look at your diagnostics report you sent :+1:
1P_Ben1Password Team
Thank you for taking the time to report the issue. :+1:
Ben
- 1P_Ben
@nnnn959lou771
Once you've unlocked the 1Password for Safari extension once using your account password, if you have biometrics enabled in 1Password's settings, subsequent unlocks can happen using biometrics.
Ben
I'm finding the same thing - I can't figure out why Face ID is not used and I keep having to type my master password. I also have the Safari extension fighting with autofill and the whole situation is an irritating mess.
Sadly, the new OS Safari requires you to log in using the browser at least once every seven days, or it will totally block your use on OS.
I often use the Mac M1 and just open the app and leave it up, cuz I use it too many times.Having myself blocked there,I found that my IPHONE lost the IOS IPW facial ID. I was able to reinstall from iPad Pro+.
However I am now bollixed on the Desktop, and the IPadPro sends me warnings & wants me to use my master PW, (which I ignore) and am able to access on IPADPRO. Trying to print out paper copies for safe security backup. (Safety Deposit Box!)
Now I am trying to select all in IOS and thru random hacker logic, SELECT ALL AUTOMATICALLY TURNS ON WHEN YOU SELECT MOVE.
I was trying to individually select 268 items, and it was making me crazy, so I started at the bottom and scrolled up, because I failed every time I tried from the top.Low and behold..I accidentally found myself there and Move was clicked. Now if I can just find out HOW TO PRINT IT OUT.
- 1P_Ben
@alohadiva
We'd highly recommend printing an Emergency Kit, rather than printing the actual data stored within 1Password:
Get to know your Emergency Kit
Once printed you can fill in the password field and store the completed document in a safe place, such a fire safe or bank deposit box. I hope that helps!
Ben
