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I've been a customer since the first release on the AppStore. Gave v8 a chance, worse than expected
Almost certainly useless writing this post but here we go.
As title states I've been a customer since the very first version on the AppStore, and in recent years I happily paid the annual subscription for my entire family, as the value always seemed to justify the price.
I will not renew the next subscription.
As a software developer myself I was a bit surprised when the news of the electron migration came out, as I understand the pros (basically only saving money) and cons (slowness, non native UI, inconsistencies here and there) and 1Password apps (for Apple devices) were always on the first line of greatly integrated, beautiful native apps.
But knowing the great team behind it I thought "hey, it might be a VSCode situation", in which it's an electron app but really well built, so I waited a little and now gave the v8 beta a try, alongside reading this early access forum's posts. Result: it's worse than I expected.
- UI changed, feels a lot less like v7 and more like a glorified version of the browser extension, which I suppose it's just what it is
- Various annoyances, like scrolling never working at first launch, or input fields not having focus 50% of the times. Which I get it, might be fixed since it's a beta, but again, would have never happened if it stayed native and just improved on v7
- 1Password mini on the menubar: just the worse. UX completely changed, you need five interactions to get an item detail, whereas in v7 you just click on the menubar, start typing and you get a detail view ready on the right. When clicking on the menubar icon the window appears at a random position on the screen (which, again, feels really electron-y) and more times than not it doesn't have keyboard input. Just to be clear: the UX flow to get an item detail "quickly" from the v8 menubar is: 1) click on the menubar icon; 1.5) search the window on the screen; 2) click on the searchfield; 3) navigate with keyboard to the desired item (because clicking only opens the browser); 4) open the "detail" with keyboard; 5) if you're luck and only needed email or password you can now copy them, but if you needed something else bad luck! you need to open the item in the whole app
All of these things would not really be concerning given that this is beta, but reading the output of 1Password communications it's just "oh v8 is so great", "we are so excited on the electron transition (why??)", or "we will think about your feedback, but have you seen how great is v8?". Just.. no.
On the top of it, you keep announcing new side products (looks like VC money have in fact had an impact on the direction..) that are not what made 1Password great.
So from my, an old customer, point of view, the direction of this software is now "more things at the cost of less quality for each", which is the way now things work I suppose: you focus on "easy" maintenance and development fast workflows instead of the end value for the customer.
This is not what I will pay for. Goodbye, sadly.
1Password Version: 8
Extension Version: Not Provided
OS Version: Not Provided
Hi, why is the need to do an extra step pressing "arrow" key? 7 Versions the workflow in 1Password was straight forward. Why is Agile changing proven workflows?
In 1Password7, i have only two clicks to get my 2FA. In 1Password 8 i have 3 steps with changing from mouse to keyboard, because i have no favorit items and i have to search in Quick access for my 2FA.
Sorry, but the new design is in my opinion a big mistake, ok, it is still beta and i hope somebody how is listening to customers, will do changes in the UI and is going back to a proven workflow.
AgileBits does not care anymore about their Mac customers.
They try to whitewash v8, always and still telling us how great v8 is and that they love it (btw: it seems that it is only the staff of AB, almost NO comments saying that v8 is such a great improvement).
I know from many users (giving their opinion in various German Mac forums) that they will definitely not upgrade to v8.
So, AgileBits, please stopp telling us how great v8 is! It is definitely a step backwards.
Tell us why you stuck so much with continuing with v8, and why you still believe in that this is the best solution ...Hey @nknr. I'm sorry to hear the experience you had with 1Password 8 was not what you expected. I understand your frustration about the differences between 1Password 7 and 1Password 8 but I do hope that future improvements to the product will make it so that you give it another chance :)
Could you help me understand your issue with the new Quick Access interface? It seems like something's not working quite right on your end and I'd like to explore the issue further. If you could answer the following questions, it'd be super helpful:
- What operating system are you running 1Password on?
- Do you use multiple displays? Or frequently connect/disconnect a display?
- If you open quick access via its keyboard shortcut, does the search field always have focus? You can view the shortcut in your general preferences.
- Does clicking the ⋮ button which appears next to an item in Quick Access when you put your mouse on it, open a menu with a few options for that item?
- If you click "Open Item in New Window" for a specific item, do you see a window with the item's details pop up? And does that window contain all of the fields that are defined on this item? (You should be able to see all fields directly via this window instead of having to open 1Password)
I'm sure you already know this, but we've also baked some useful shortcuts into Quick Access that let you quickly copy a username, password or one-time-password (or other fields depending on the item) without even having to open the "Details" submenu. I'm curious if you've had a chance to try those, and whether they work correctly for you.
Cheers,
GabrieleHi again @derghostbiker, could you elaborate on what you mean by your last point about 2FA? Quick Access is still in development so we might be able to make improvements here, but I'd like to fully understand what you're experiencing.
Do you generally prefer to use the mouse or the keyboard when navigating Quick Access? When using Quick Access, you can copy a 2FA code from the More Actions menu. That should show up on any item that's configured for 2FA. We've got a keyboard shortcut which you can also activate without even having to open the More Actions menu: Ctrl/Cmd + C to copy the Username, Ctrl/Cmd + Shift + C to copy the password, and Ctrl/Cmd + Alt/Option + C to copy the 2FA code. Depending whether keyboard shortcuts are your preferred workflow, it's possible to get a 2FA code by just searching for the name of an item, using the arrow keys to select it in the list and pressing Ctrl/Cmd + Alt/Option + C. I'm curious if that works for you.
@ag_Gabriele I've said it before and I'll say it again. Quick Access is clearly designed for keyboard jockeys. This is what happens when DEVS start thinking their customer base is comprised primarily of other DEVS (or at least "techie, power user" types). And perhaps that is the case now. But for typical users on the individual or family plans taking information that was easily visible before and hiding it behind "more" menus necessitating extra clicks only adds unnecessary friction to the UX. And outlining various arcane keystroke combinations to speed things up is only useful to other keyboard jockeys. It does nothing for those users who prefer to use the mouse or trackpad.
The bottom line is that 1PW Mini had a UI that balanced the needs searchers and browsers. Of keyboard jockeys and mousers/trackpadders. Unfortunately, Quick Access who thrown the latter camp under the bus in favor of a UI that only the former could love.
I'll be honest: I've pretty much just given up on 1PW mini. Two issues that make it pretty useless for me:
1. Instead of appearing at the top of whichever window/space I'm in, it takes me away to a blank space
2. It is populated automatically with a bunch of sites I never really need to search for, and I'm totally unclear as to why it shows six seemingly random, largely unused sites. I use the browser extension mainly (which is ok, but does not, oddly, provide the password history so I'd need to go to the main app for that, which seems odd since the browser extension has room for it in the dropdown, seemingly).I'm not ready to abandon 1PW. Overall, my experience with v8.x hasn't been anywhere near as bad as I expected. But finding things can be challenging, and I've already had to post at least one or two queries in this forum to find things or figure out how to do things that were obvious in v7.x and earlier.
So for 1PW to be at least more useful, it should never take the user to another window but rather display in the current window (perhaps tethered to the menubar) and there should not be results populated when opened unless, perhaps, it's the most recent or common searches by the user. Or just leave it blank until something is entered in the search box.
I concur that this seems tuned and intended for keyboard jockeys. I'm one of them, but not for everything, and it's challenging enough to remember the shortcut to open the mini window as it is (since some of us also use shortcuts to invoke things like Alfred, etc, and too many keyboard shortcuts become impossible to remember or else get confused with others). Alfred and Spotlight both open in the window I'm currently occupying; why can't/shouldn't 1PW mini?
Thanks.
OAW Trust me, so many of 1P's changes in the last year and refusal to implement certain requests make it obvious power users/techies are the LAST of their concerns. Which is sad, since power users/techies are the ones that start moving hype trains.
I really think the nerfed mini is an attempt to placate the part of the base that constantly complains that 1PX and 1P mini do too much, offer too many options, are too big, and are too busy, so now they have turned Mini into a MVP version called Quick Access.
The problem is that AgileBits threw an almost perfect app to the trash: 1Paswword v7!
It seems that they have all forgotten how v7 worked: We users have to tell the developers what is not working well with v8. We have to tell them what is buggy, what should be more user friendly.
Please guy, please: AgileBits - throw away v8! And start working with v7 again! Do not starting an all new app. you made, you make and you will make so many mistakes. Just look through this forum, users filling it up with countless (beginners) mistakes.
When, when will you understand that this is the wrong way?
It would be nice to get an answer ... Well, ignoring is also an answer. But ignoring says more about you than answering.
