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Forum Discussion

Former Member's avatar
Former Member
4 years ago

How to use vaults in iCloud?

I'm trying to set up a new iPad Pro, but I can't seem to get my vaults from iCloud to load. I would delete the vault, but want to make sure it doesn't delete my other vault. Currently, it's working find on my Mac Pro, my iPhone and my iPod Pro.

Any thoughts on how to make this work?

1Password Version:1Password 7 Version 7.9
_Extension Version: Not Provided
_OS Version: 15.0.2+

ios
  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @ultimate:

    Just to confirm, are you using vaults stored in 1Password.com, standalone vaults you sync using iCloud, or a combination of both?

    Jack

  • Former Member's avatar
    Former Member
    4 years ago

    On my Mac, iPhone and iPad, I'm using iCloud sync. It has the correct number of items (628) and appears to be syncing, But when I tried to log into Facebook my secret key was entered instead of my email.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Thanks for getting back to me @ultimate.

    It sounds like we might need to take a closer look at what is going on with your devices. I'd like to ask you to create some diagnostics reports, one from each of your devices:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: uhttps://1password.community/discussion/124244/how-to-use-vaults-in-icloud#latestrl
    • Your forum username: ultimate

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!