Unable to login

kashok

Version: 1Password for Windows 8.5.0 - 80500034, on BETA channel

I've tried regular versions too but that did not help either.

please find attached images.

I am able to login to my account from a browser but cannot login from the application. Please help.

Thanks,
ASHOK

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1Password Version: 8.5
Extension Version: Not Provided
OS Version: Windows 10

Jack.P_1P

Hi @kashok:

I'm sorry you're running into trouble here. To investigate a bit further as to what could be happening here, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/125916/unable-to-login#latest
• Your forum username: kashok

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ag_mike_d

Hi @kashok! Your message has been received and we'll be in touch soon!

ref: SVK-22958-511