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jFred's avatar
jFred
Occasional Contributor
3 years ago

Update from Beta issues

I have been running 1PW 8 Beta for a while. I just tried to update to the production channel.

Downloaded the installer from the website and ran it. When trying to open up the desktop app, I get the following error (see screen shot) " You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if you need help. ".

I used AppZapper to completely remove 1PW and reinstalled, same error. I also get the same error when opening up 1PW in the browser using 2.3.3 and Microsoft Edge

Thoughts?

1Password Version: 8.7 ?
Extension Version: 2.3.3
OS Version: MacOS 12.3.1

macos
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @nthanharding

    Your posting to an issue from May. Do you have a support id from an email submission? If so, please provide it. What is the nature of the issue you're experiencing? With this request from May your issue may be different. Please let us know more.

  • Former Member's avatar
    Former Member
    3 years ago

    Same here, would be nice if there was any answers to these support queries!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @jihad

    I'm happy to hear that you were able to resolve the issue. For anyone stumbling onto this thread in the future, I've edited my instructions above so that they're easier to follow and don't require the use of the Terminal.

    jFred

    Sounds good! You'll be switched over to the production release on the next update. 😊

  • jFred's avatar
    jFred
    Occasional Contributor
    3 years ago

    Thanks 1P_Dave, I am still on the beta and it's working. I did reset to the production channel in settings. Just waiting for the next prod release to propagate. I am happy to wait for that.

  • Former Member's avatar
    Former Member
    3 years ago

    Update:
    So I had to Manually go to:
    /Users/[EACH MAC USER]/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

    And delete the .sqlite file, for each mac user I have on my machine. :D
    For some reason even if it was deleted from my current logged-in user only OR the other user only, it still doesn't work.

  • Former Member's avatar
    Former Member
    3 years ago

    1P_Dave I'm having the same issue, running your command gets me "No such file or directory".

    Noting that:
    1. I use two accounts in my Mac. One for work and one personal. Where I try to access 1password from both usually. the issue happened when i tried accessing it from my other accounts and it broke both. :(

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    RichieB

    This has been brought up internally and the team is working to rectify this trouble. My apologies that you encountered this.

    @gersam

    Change the settings inside 1Password to production channel and when the next public update happens they should move over silently.

  • RichieB's avatar
    RichieB
    New Contributor
    3 years ago

    While this work around does allow us to switch from the BETA channel to PRODUCTION channel I would have expected 1Password 8 to offer this switch interactively. A little pop-up saying "1Password 8 is now officially released, do you wish to stay on the BETA channel?" would have been nice.

  • Former Member's avatar
    Former Member
    3 years ago

    Is there going to be a fix so you can just update via the production installer?
    I have 5 family members who will need to update now that it is officially released.
    They won't have any idea on how to run terminal commands