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Forum Discussion
jFred
3 years agoOccasional Contributor
Update from Beta issues
I have been running 1PW 8 Beta for a while. I just tried to update to the production channel.
Downloaded the installer from the website and ran it. When trying to open up the desktop app, I get the following error (see screen shot) " You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if you need help. ".
I used AppZapper to completely remove 1PW and reinstalled, same error. I also get the same error when opening up 1PW in the browser using 2.3.3 and Microsoft Edge
Thoughts?
1Password Version: 8.7 ?
Extension Version: 2.3.3
OS Version: MacOS 12.3.1
- 1P_Tommy
Moderator
@nthanharding
Your posting to an issue from May. Do you have a support id from an email submission? If so, please provide it. What is the nature of the issue you're experiencing? With this request from May your issue may be different. Please let us know more.
- Former Member
Same here, would be nice if there was any answers to these support queries!
- 1P_Dave
Moderator
@jihad
I'm happy to hear that you were able to resolve the issue. For anyone stumbling onto this thread in the future, I've edited my instructions above so that they're easier to follow and don't require the use of the Terminal.
Sounds good! You'll be switched over to the production release on the next update. 😊
- Former Member
Update:
So I had to Manually go to:
/Users/[EACH MAC USER]/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/DataAnd delete the .sqlite file, for each mac user I have on my machine. :D
For some reason even if it was deleted from my current logged-in user only OR the other user only, it still doesn't work. - Former Member
1P_Dave I'm having the same issue, running your command gets me "No such file or directory".
Noting that:
1. I use two accounts in my Mac. One for work and one personal. Where I try to access 1password from both usually. the issue happened when i tried accessing it from my other accounts and it broke both. :( - 1P_Tommy
Moderator
This has been brought up internally and the team is working to rectify this trouble. My apologies that you encountered this.
@gersam
Change the settings inside 1Password to production channel and when the next public update happens they should move over silently.
- RichieBNew Contributor
While this work around does allow us to switch from the BETA channel to PRODUCTION channel I would have expected 1Password 8 to offer this switch interactively. A little pop-up saying "1Password 8 is now officially released, do you wish to stay on the BETA channel?" would have been nice.
- Former Member
Is there going to be a fix so you can just update via the production installer?
I have 5 family members who will need to update now that it is officially released.
They won't have any idea on how to run terminal commands - Former Member
Hey thanks for the super helpful reply. I'm not sure how I missed that thread. I haven't quite mastered the search function on here. I think I'll pass with him this time around. If i want any further guideline we will contact you here https://1password.community/discussion/129617/update--from-beta-issues