Forum Discussion

bwadm's avatar
bwadm
Dedicated Contributor
4 years ago

1Password-for-Safari does not work correctly when using a MBP with lid closed and external monitor

I use my MBP (Intel 2017) with an external monitor. The lid is closed and the fingerprint sensor is, therefore, unavailable.

The problem is that when 1P8 is locked, a click on the 1P icon in any given login field (on a website open in Safari) does not open 1P8.
I need to manually access the 1P8.app (e.g. from the Dock) to unlock. After that, the 1Password-for-Safari.app offers to fill login credentials in login fields.

If I use the screen of the MBP itself (that means lid open), there is no problem because the prompt for the fingerprint shows up.

The expected behaviour for me would be that I am prompted to the unlock window of 1P8 automatically EVEN IF the lid of the MBP is closed.
1P7 was much smarter, it even recognised the closed lid and told that I need to manually type the master-pwd.

1Password Version: 80800126 BETA
Extension Version: 2.3.5
OS Version: 12.4

browser extension

3 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    Appreciate the info and link bwadm, I will check out the logs and diagnostics. Then I will let you know what I find.

    ref: VCR-86617-374

  • bwadm's avatar
    bwadm
    Dedicated Contributor
    4 years ago

    Hi Jack, thanks for picking up my report!
    Another version of the same bug report with a rephrased text can be found here:
    https://1password.community/discussion/130684/problem-with-applewatch-1p8-and-1password-for-safari-app#latest

    Email sent, subject header: "Logs for: 1Password-for-Safari does not work correctly when using a MBP with lid closed and external monitor"
    Answer from BitBot received - Support ID: [#VCR-86617-374]

    Bests, BW

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi bwadm:

    That definitely isn't the experience we want you to have with 1Password. I'd like to ask you to create a diagnostics report from your Mac and a console log from 1Password for Safari:

    Sending Diagnostics Reports (Mac)

    Save a console log for 1Password in your browser

    Attach the diagnostics and console log to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!