Missing extension for Safari on Mac 1Password 8

We appreciate your concern @sreichlin, 1Password respects your privacy, so the only information we have to diagnose problems is information you send us. We never use the information in diagnostics reports for anything other than diagnosing issues you’re having.

You can find out more about the exact information that is included in the reports here: About 1Password diagnostics information.

I hope this helps!

OK, I understand these instructions, but is this safe for me? I don't really understand what I'm sending, it concerns my access to websites, so I'm wary. Can you assure me this is safe, and let me know more about what's in these reports I'm asked to send? Thanks.

Hi @sreichlin, at this time, I'd like you to reproduce the behavior and then send over the following so we can take a closer look at what may be going on:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/131428/missing-extension-for-safari-on-mac-1password-8#latest
* Your forum username: sreichlin

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Big oops ... it worked only temporarily. After a short time the extension stopped working, again giving me only a spinning gear. I did the proposed fix again, with the same result - a temporary fix. I combined the fix with a computer restart, and again got a temporary fix. I thought of uninstalling the extension, but I get a message that I have to uninstall the main 1Password program, and I'm not sure if that's OK. HELP, please!

Fabulous! That worked. Thanks so much!

@sreichlin

It sounds as if you might be in the middle of an update. 1Password or Safari updated about two weeks ago but depending on your use and the Mac App Store update process you could just now be seeing this. Can you try the following?

1. Open Safari > Preferences > Extensions and disable 1Password for Safari. Remove the check mark.
2. Quit your browser, wait a few moments and then open your browser.
3. Open and unlock 1Password 8.
4. Open Safari > Preferences > Extensions and enable 1Password for Safari. Add the check mark.

If that fails to provide relief let's get you over to my colleagues on the extensions team. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. If you could include a link to your post that will be helpful.

https://1password.community/discussion/comment/664745/#Comment_664745

I have the same problem, and this fix did not help. The extension icon on Safari is locked all the time, including after I unlock the desktop app. When I click on the extension I get a spinning gear. Safari 16.1, MacOS 12.6.1, 1Password 8.9.8

@iangoos @Caminante Glad those steps were helpful!

Hello Dave_1P, I had the same problem and your fix worked also fine for me, thanks a lot!

This fix worked for me.
It would have been better had the fix been in the 1Password for Safari app, or at least a link to this instruction.