Can't open 1password version 8, black screen on Windows 10 Version 21H2

twgok1

I'm using Windows 10 Version 21H2, 1password was working fine yesterday
but when I open it today, it only shows black screen and doesn't let me login
Please help me with this problem

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10 Version 21H2
Browser:_ Not Provided

twgok1

for further information I already restart my laptop and reinstall 1password and it still doesn't work

javatarz

I'm having similar issues since yesterday. I have tried restarting the app, restarting the machine, reinstalling the application and using the reset application. None of these have helped.

OS version: Windows 10 Version 21H2
App version: 8.x (unable to check the exact version since the UI does not show up but I have downloaded the latest app as of today)
Browser: Firefox/Chrome (irrelevant since the desktop app is not rendering)
Browser extension version: 2.3.7

Funghie

Same here. Also tried the json fix posted in another thread and after adding the line and then trying again, this left my settings.json file with nothing in it except:

{
"app.double": false
}

Tried absolutely everything, cannot see anything other than a blank screen on all 1PW windows, including the settings window.

This is urgent, cannot login to my medical portal without this.

Where is 24/7 support?

bax137

If I reinstall the 8.8 version I have no more problem (on windows 11).

The problem occurs if I upgrade to 8.9.4 or nightly 8.9.6-8 version.

ElVen

I have the same issue. Reinstalling 1Password didnt help.
I have Windows 10 Pro, version 21H1
Is there a ticket created regarding this? Whats the process for reporting this?

AliH1P

Hey @twgok1 / @javatarz / @Funghie / @bax137 / @ElVen

Thanks for reaching out. This is an issue our team is currently investigating with the system accent colour setting in Windows. In the meantime, I'll include some steps below for you which should resolve things:

Change accent colours in Windows Settings

1. Right click the 1Password icon in your system tray > Quit.
2. Type the following into your Windows search bar, and hit Enter: Choose your accent color
3. Note your current Windows accent color (under Windows colors), change it to any other color and then back to what it was before.
4. Relaunch 1Password and let me know if that resolves the issue.

If that doesn't work for you, here are some alternative steps:

Disabling accent color setting in 1Password

1. Right click the 1Password icon in your system tray > Quit.

2. Type the following into your Windows search bar, and hit Enter: %localappdata%\1Password\settings

3. Open the settings.json file and look for "appearance.useSystemAccentColor": true,.

4. If it is present, change it to "appearance.useSystemAccentColor": false,. If it's not present, add "appearance.useSystemAccentColor": false to the bottom of the settings list.

Note: Be sure to also add a comma at the end of the preceding setting, for instance:

{
"app.double":false,
"appearance.useSystemAccentColor": false
}

5. Save the file, then attempt to launch and use 1Password again.

Let me know whether that resolves things for you!

Ali

ElVen

the "Choose your accent color" helped, thanks!

javatarz

"Change accent colours in Windows Settings" helped address this. Thank you!

AliH1P

You're most welcome @ElVen and @javatarz. I'm glad to hear the provided steps helped 😄

Ali

Jack.P_1P

Hi folks:

I just wanted to quickly follow up and let you both know that we've released an update to fix this in version 8.9.5 of 1Password for Windows, so you can use your accent colors without causing the blank screen. After checking for updates and installing 8.9.5, it can be re-enabled under 1Password Settings > Appearance > Use device accent colors.

Thanks again for your patience on this! 😀

Jack

bax137

I see that my 1password installation on nightly canal has been update to 8.9.6 and for the moment all is ok for me.
Thanks.

MikeT

That's great, thanks for letting us know, bax137.