New iPhone, no Authenticator access on 1Password website

Brandis

Access to the 1Password app on my iPhone and iMac works still fine, but after I transferred all data from my previous iPhone to the iPhone 14 Pro, I realized that the Google Authenticator app still needs to be set up again. The old iPhone has already been wiped and I don't have Google Authenticator installed anywhere else.

Now, I can still access the 1Password app on the new iPhone and on the iMac, but wanted to update the 2FA settings in 1Password.com, which I can't access because it asks for the 2FA code :-)

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1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.01
Browser:_ Chrome

GreyM1P

Hi there @Brandis

Because you're already signed in on your Mac, you can turn off two-factor authentication for your 1Password account and set it up again. You're quite right that you won't be able to access 1Password.com to adjust your settings without the one-time password. Here's what to do:

On your Mac:
1. Open and unlock 1Password.
2. Click the 🔽 down arrow on the account and collection chooser in the top-left corner.
3. Choose Manage Accounts...
4. Next to your account, click the ⋮ three-dot menu and click "Turn off two-factor authentication...", then the red Turn Off button.
5. Turn on two-factor authentication for your 1Password account.

You'll be able to set up two-factor authentication for your 1Password account using Google Authenticator from there. Let me know how that goes. :)

— Grey

Brandis

Thanks! I'll try that as soon as I get home tonight.

GreyM1P

@Brandis – Great! I'll be here if you need any help.

Brandis

It worked, thank you very much!

Dave_1P

@Brandis

On behalf of Grey, I'm happy to hear that you're up and running again. 😊