Ipad & Mac not synching

dbh11
dbh11
Community Member
in Mac

Noticed that my 1password vaults password totals are different.
Mac 1032 passwords
Ipad 1025 passwords
Iphone 1025 passwords

If a new password is added to one it adds to all.
But there is a 7 password difference.
How would you locate the missing / non-synching (7) passwords?

Thanks.

Version 8.9.6 on iPhone / iPad
Version 8.9.4 on Mac

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: Mac Monterey 12.6
Browser:_ Safari
Referrer: forum-search:synching between Mac an ipad

Comments

  • GreyM1P
    GreyM1P

    Hi again @dbh11

    As a first measure, make sure that all devices have been restarted, and that both 1Password and your devices' operating systems are up to date.

    If you're still having trouble, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Do not post your diagnostics report here.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

    — Grey

  • dbh11
    dbh11
    Community Member

    Ran diagnostic report by pressing “D” on restart of Mac.
    No issues found to report.

  • GreyM1P
    GreyM1P

    @dbh11

    That's good to hear. In this case, we'll need a diagnostics report from 1Password itself, which you can generate by following the instructions shown in the link above. It'll produce a .1pdiagnostics file, which you should email to us so that we can look into it. :)

This discussion has been closed.