Your session has expired. Please sign in again to authenticate 1Password.
phiwer
Hi,
I am redirected to the login page, with the error message "Your session has expired. Please sign in again to authenticate 1Password.".
Even if I login (using the browser), and it says I successfully logged in, it seems like the 1password extensions opens the login page again.
I can still search the vault using the extension.
Extension Version: 2.5.0
OS Version: Fedora Linux
Browser:_ Chrome
Comments
Team Member
Hey @phiwer, that's very weird.
Are you able to send a screen recording of this behavior over to us? With your email please include:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
I am experiencing the same phenomenon.
If you know how to solve it, I would like to know!
The environment in which this is occurring is as follows
Mac OS 13.0.1
Chrome 108.0.5359.94（Official Build） （arm64）
1Password chrome Extension 2.5.0
1Password 7.app Version 7.9.6 (70906003)
Team Member
Hi @TakanoriKoga, I would like to take a closer look at what is going on from your end. Are you able to send a screen recording of this behavior over to us?
With your email please include:
A link to this thread: https://1password.community/discussion/135673/your-session-has-expired-please-sign-in-again-to-authenticate-1password#latest
Your forum username: TakanoriKoga
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
It is difficult to take videos as they occur irregularly. We will send it to you when the timing is right.
More than a dozen occur in the company.
Chrome version was 107.0.5304.121 in some cases and Mac OS 12.5.1 in others
Team Member
@TakanoriKoga I understand and I appreciate the update! Please do send it in, along with extension console logs and a diagnostics report:
Again, with your email please include a link to this thread and your forum username. We'll take a look and investigate as soon as we can.
We're experienceing the same issue. I can reproduce it by using the Password Generator or selecting a Suggested Password that's prompted. It also happens seemingly without cause - a new browser window will open with the login screen (says: Your session has expired. Please sign in again to authenticate 1Password), but logging in doesn't fix anything. I'll send a video and logs to Support.
I'm also getting this. So bad I had to disable the add-on.
Ubuntu
Firefox/Brave
Where is the support email address listed?
I would like to send you this information
Here it is.
https://support.1password.com/contact/
I contacted you from here.
https://support.1password.com/contact/
Support ID number was not listed in the email
What is the email address for your inquiry?
I also have this problem.
The sign in screen opens in a new browser tab even when I update records from the desktop app.
And even crazier: it opens on my main computer's browser when I update a record from the mobile app on my phone!
I really hope this to be fixed ASAP.
Team Member
@TakanoriKoga
It looks like on of my colleagues has replied to you. Can you continue the conversation with them?
Team Member
@itw8jDNsps2WH9j2GdXg
I think we're going to need to take a deeper look. Please email us using
[email protected]. Be sure to use the email address tied to the account in question.@ag_tommy I'm already in touch with the support. Just emailed them logs from the app and the extension. Thanks!
Team Member
@EliseC @jaybenner
I'd also suggest emailing us so we can get additional details and logs. Please email us using
[email protected]. Be sure to use the email address tied to the account in question. If you're able to send a recording please attach it directly to your message.Team Member
Thanks
itw8jDNsps2WH9j2GdXgI see your ticket now. Apologies for the extra traffic.ref: VES-61358-813
@ag_tommy
Thank you.
I responded to your support email reply.
I also attached the chrome log and 1password.app log
I'm getting the same issue, but only on Linux (Mac is fine.)
Team Member
Hey @Leading Geek,
I'm sorry for the trouble.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to
[email protected]with a link to this thread.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Thanks Steph, I've done that.
I'm having the same issue. Just now page opened at URL https://NAME.1password.com/signin/?a=IZAWHMO3MBBDJM4SC74Z3PKKHM with message "Your session has expired. Please sign in again to authenticate 1Password." I assume there is a pattern, but it's not yet obvious what the pattern is. This is happening 10-20 times a day for past two days. Environment is Mac OS 13.0.1. Chrome Version 108.0.5359.124 . 1Password plugin Version 2.5.1. 1Password app 1Password 7 Version 7.9.6 (70906002) Mac App Store. I've prepared console log and will send when it happens next.
Team Member
Hey @posixuk,
I'm sorry for the trouble.
The behaviour you are describing is only affecting users on 1Password 7. I would highly recommend trying out 1Password 8 to enjoy all of our great new features and fixes, here's how: https://support.1password.com/upgrade-mac/.
I hope this helps, let us know how you get on!
Hello steph.giles, thank you for the suggestion but unfortunately v8 is unusable for me and some others as explained here:
https://1password.community/discussion/133491/1password-8-search-keyword-to-filter-results-in-main-window-gone
I need either v7 fixed or the filtering enabled in v8.
Every time I make a change on my 1Password app, the 1Password on my browser flashes up with this message.
Please can someone help? Thanks in advance.
Android 1Password 8.9.10
Firefox Browser 108.0 (64-bit)
1Password Add-on Version 2.5.1
Team Member
Hey @posixuk, @uwalakab,
In both cases I think it would be good if we could take a closer look at some logs and what may be going wrong.
Can you please send over the following:
Please attach the reports to an email message addressed to
[email protected]with a link to this thread.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!
I am also experiencing this issue on macOS using the chrome extension (I don't have the application installed).
I am also experiencing this issue - Authentication Required Sign into your 1Password account (aaaaaa) to continue.
1Password – Password Manager Version 2.5.1
Chrome Version 108.0.5359.125 (Official Build) (64-bit)
1Password for Windows Version 7.9.832 (because Version 8 so far has been unusable for me)
Windows 10 Pro Version 21H2
Hi @steph.giles I have sent the info. Many thanks.
Re: https://1password.community/discussion/comment/667920/#Comment_667920
Team Member
Hey @twiddlesThumbs, could you try the following to see if it helps?
Though we can't make the determination just yet, I do want to let you know that it's possible that upgrading to 1Password 8 might be the solution. I saw that you mentioned that 1Password 8 has been unusable on your end. Could you tell me a bit more about why that is?
Team Member
Hey @uwalakab, thanks for sending over the info. Did you get a reply yet? If not, please share your Support ID with us here and we'll look into it.