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1password Chrome Extension v.2.5.2 Not Unlocking with Apple Watch

jj358mhzjj358mhz
Community Member

I had to recently reinstall my 1password Chrome extension, and now I don't have the option to unlock it via my Apple Watch. The regular 1password app utilizes the Apple Watch unlock feature just fine - did something change?


1Password Version: 1Password for Mac 8.9.13 (80913040)
Extension Version: 2.5.2
OS Version: 12.6.2
Browser:_ Chrome

Comments

  • Dave_1PDave_1P

    Team Member

    Hello @jj358mhz! 👋

    I'm sorry to hear that you aren't able to unlock 1Password in the browser using your Apple Watch. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

    1. Close all open web browsers.
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. Double-click on 1Password from your Mac's Application folder.
    4. Open your web browser.

    Let me know if that fixes the issue. I look forward to hearing from you. 🙂

    -Dave

  • jj358mhzjj358mhz
    Community Member
    edited January 19

    Hi @Dave_1P , thanks for the quick reply. I ran through those steps and the issue still persists

    Here is a screenshot of the extension GUI which does not show the watch icon

    -jeff

  • Dave_1PDave_1P

    Team Member
    edited January 19

    @jj358mhz

    I'm sorry that the steps didn't help. Can you make sure that app integration is turned on for 1Password in the browser:

    1. Open your browser.
    2. Right-click on the 1Password icon and then click Settings.
    3. Make sure that "Integrate with 1Password app" is turned on.
    4. Then restart your Mac (please restart your Mac even if app integration was already turned on).

    If Apple Watch unlock still doesn't work then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • jj358mhzjj358mhz
    Community Member

    @Dave_1P Sure, I will try.

    I don't quite understand this 3. Make sure that "Integrate with 1Password app".

  • Dave_1PDave_1P

    Team Member

    @jj358mhz

    I'm sorry for the typo, it should have said: "3. Make sure that "Integrate with 1Password app" is turned on." I've corrected it above.

    -Dave

  • jj358mhzjj358mhz
    Community Member
    edited January 19

    @Dave_1P Support ID# VBT-41591-286

  • ag_tommyag_tommy

    Team Member

    @jj358mhz

    It looks like my colleague Evon has replied. Let's keep the conversation going via email.

    ref: VBT-41591-286

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