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Account frozen even though apple subscription is active.

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Comments

  • VISEone
    VISEone
    Community Member

    Hello,
    this is very frustrating. I also went into the frozen state - but paid a yearly subscription via GooglePlay.
    The support told me to unsubscribe on my GooglePlay device and then resubscribe - which I did. But it stays in frozen state.
    When I hit re-subscribe within the app - it leads me to place a new payment only.

    I contacted the support team twice after this and am not receiving a conformation about my incoming message and neither I get any other responds.

    I paid a yearly subscription and can't use the app. Awesome!

    Hope to hear from the support team anytime soon - or I will need to get a refund and switch to another service.

  • VISEone
    VISEone
    Community Member

    Got an email yesterday and the issue is solved.
    They managed to reconnect my payment with my account.
    thanks!

  • andress
    andress
    Community Member

    A month later...same problem again! FFS, fix your issues!

  • ag_tommy
    ag_tommy

    @andress

    The billing team would need you to reach out to them to help isolate and troubleshoot your issue. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

This discussion has been closed.