Offline Items: How to remove items from list? (SOLVED)

GregBilke
GregBilke
Community Member
edited July 2023 in Windows

I am new to 1Password and migrated from LastPass recently. For the most part, the export/import process went well; however, I am finding that in the Windows app I have a large number of entries in a list called Offline Items. If I click on an entry, I find I only have Share as an option. Right-clicking an entry allows me to edit, but I am not able to see a way to get the entry off the Offline Items list.

Any advice is appreciated.

Thanks,
Greg

1Password Version: 8.10.8
Extension Version: 2.12.0
OS Version: Windows 10 Home - 22H2
Browser: Chrome - Version 114.0.5735.199 (Official Build)

Comments

  • GregBilke
    GregBilke
    Community Member
    edited July 2023

    Evidently, this is an issue that is being discussed (sorry for not checking before posting) I found the following in another discussion, and signing in and out using the following steps worked for me on the Windows desktop app. All the items in the Offline Items list are now gone.

    Forced-Resync

    • Open and unlock the 1Password desktop app
    • Click your account or collection at the top of the sidebar and choose Manage Accounts
    • Click on the account you want out to sign out of
    • In the new window that appears click the three-dot menu in the top-right of the window
    • Click Sign Out and follow the on-screen instructions
    • Sign back in

    From Discussion at:
    https://1password.community/discussion/140803/offline-items-how-do-i-remove-remediate-them/p2
    See comment by pgnd (thanks!)

  • GregBilke
    GregBilke
    Community Member
    edited July 2023

    SOLVED: Evidently, this is a topic with a few discussions already going on (sorry for not checking before posting this one). I did find a comment in another discussion over at 1Password Beta & Preleases/Desktop Betas (Mac, Windows, and Linux) that worked for me. Signing in and out of my account did the trick in the app on my Windows desktop. The Offline Items are no longer present.

    Here are the steps from that discussion. Being new to 1Password, these were quite helpful:

    Forced-Resync

    • Open and unlock the 1Password desktop app
    • Click your account or collection at the top of the sidebar and choose Manage Accounts
    • Click on the account you want out to sign out of
    • In the new window that appears click the three-dot menu in the top-right of the window
    • Click_ Sign Out _and follow the on-screen instructions
    • Sign back in

    Source: https://1password.community/discussion/140803/offline-items-how-do-i-remove-remediate-them/p2 - Comment by pgnd (thanks!)

  • Dave_1P
    Dave_1P

    Hello @GregBilke! 👋

    I'm happy to hear that you were able to resolve the offline items issue on your Windows PC. If anyone else runs into the same issue then we have a guide available here with step-by-step instructions: What to do if you see a message about offline items — 1Password Community

    Since we have another thread already open for the issue, I'm closing this one.

    -Dave

This discussion has been closed.