Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

jFred

Now fixed for me. I removed the extensions from both Chrome and Edge. I also deleted the 1Password for Safari app from my Applications folder. I then restarted my MacBook Pro. Once it restarted, I reinstalled the browser extension for both Chrome and Edge. I also re-downloaded 1Passsord for Safari from the Mac App Store. After that, we’ll three browsers worked fine with 1Password.

Wilhelm

I'll get onto the suggested fixes shortly, but just wanted to float an idea here.
It seems we've got a 'friendly' crowd here, 1Password. Perhaps consider something like an 'insiders' release. That way, us friendlies can do a first round real world test for you before releasing into the wild. I've got a family subscription and 1Password is my elderly mother's lifeline. When things like this happens, it takes a lot of effort to get her processes aligned again, including having to explain why the known process doesn't work anymore.
Just a thought...

JFOX

Just cleared issue on my device.
I am using Safari on Mac OS Ventura.
I followed the support team recommendation for Safari in Mac OS Ventura. And only did the steps mentioned below. ( https://support.1password.com/connect-1password-browser-app/#if-youre-using-macos-ventura-or-later ) Scroll down to ‘If you are using Mac OS Ventura or later’.
I went into Mac System Settings> General> Allow in the background. I saw that I had 1 Password 7 and 8 enabled. I disabled 1Password 7 and the trouble vanished and the plug-in appears to now be fully functional. 1 Password 8.10.9 and plugin 2.14.0. (1 Password 7 may have been installed during my earlier troubleshooting steps)

Nekoninda

Another 28 hours have passed, another three or four cycles of uninstalls and reinstalls. 1Password for Safari is still not working for me. In contrast to most of the comments here, I don't see any hint of the existence of 1Password within Safari. It does not appear in Preferences, nor does its icon appear at the top of any Safari browser window, where it has always been visible before. 1Password for Safari 2.14.0 is in my Applications folder. I have deleted it and reinstalled it many times. I'm using 8.10.9 for Mac, on MacOS 12.6.8, with all updates. Safari 16.6. Deleting 2.14.0 and installing 2.13.0 from a backup also didn't solve the problem for me.

JFOX

My above solution only lasted for about 30 minutes and the trouble returned. I then followed ag_tommy APPROVED ANSWER above and everything is working again other than you have to enter your Master Password manually.

mscheurer

I'm experiencing something similar with 2.14.0

After upgrading the entire 1password system is up the wazoo. Can't get anything to fill in anywhere in Safari. Downgrading to 2.13.0 (Copying the app from another Mac) restores full functionality.

Unusual for your guys to break things this badly.

Nekoninda

This is a follow-up to my previous comments. I've restarted my computer another ten times, working on troubleshooting a different problem. Finally, and suddenly, 1Password for Safari appeared in my Safari > Preferences > Extensions. I checked the box, and at last, I have 1Password working again in Safari. The extension that is working is the old one, 2.13.0, which I reinstalled earlier today from a backup.

dgood

I'm having the exact same problem as mscheurer. 1Password is entirely non-functional in Safari.

Nekoninda

A comment that I placed here a few hours ago has disappeared. Curious. I have been able to get 1Password for Safari working again, by deleting version 2.14.0, and installing 2.13.0 from a backup. It did not work immediately. Restarting Safari and restarting my computer didn't solve the problem. I still could not see 1Password for Safari in the Safari Preferences > Extensions. However, after about ten restarts while troubleshooting another problem, 1Password for Safari did finally appear in Safari Preferences. I was then able to check its checkbox, and version 2.13.0 has been working for me since then.

pONd74

I have the same error.

Unfortunately, the 1st part of ag_tommy didn't work.

Please try turning off the extension and turning it on again:

• Right-click the 1Password icon in your browser's toolbar and click "Manage Extension."
• Turn off the 1Password extension and then turn it back on again.
• Click on the 1Password extension in your browser's toolbar.

Björn

LTParis

Been running into the same for the past few days.

DHK

I have the same problem with the Safari 1Pass, but if I access via my Mac menubar 1Pass it seems to work fine, so is mostly a non-issue for me.

ericbos1

Since the update of MacOS to 13.5.1 (22G90) I get the following error message in Safari "Oops, something went wrong while loading". I have restarted my Mac, uninstalled and reinstalled 1Password for Safari, to no avail.

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1Password Version: 8.10.9 (81009046)
Extension Version: 2.14
OS Version: 13.5.1
Browser: Safari

JPEwing

I too have had the same problem pop up on both of my Macs, and have done the same attempts to fix. Hoping for a quick bug fix? Praying it won’t require an OS update…

JPEwing

Went looking around for similar threads and found that this has a temporary fix that can be implemented until a proper patched version of the browser extension can be released. See https://1password.community/discussion/comment/693695/#Comment_693695

JPEwing

See a related thread on https://1password.community/discussion/comment/693695/#Comment_693695 for a temporary fix of the issue until a new browser extension can be released.

andx1pw

If indeed this is real, it seems to be an edge case: For years, I have multiple Windows devices and Windows Chrome browser profiles, with the 1Password extension set to never lock automatically.

Recently, I included a new Linux Chrome browser device, that defaulted to locking 1Passsord after N-seconds. I only realised that after a while, so I guess this was synced up.

Now, all my Windows profiles are set to lock after N-seconds. Even worse, they show the "Oops, something went wrong..." Popup, and it is quite hard to get them reset not to lock. Loads of restarts of the browser etc.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

rainerc

Same problem here for the past few days. Seems to work now after I deactivated "Integrate with 1Password app", forced Safari to quit and re-started Safari.

Dany

Hello
I have a problem using 1password with my google chrome what can i do ?
The desktop app work fine

chrome app version is
Version
2.14.0

thanks
Dany

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1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: Win 10
Browser: 115.5790.173

GIC

I have gone into 1Password app > Settings > Advanced and changed my release version to nightly. This version appears to be from July and is working for me after turning on the integrate with browser setting again. I would rather be on the production release but as Nightly is working, I will stay with it for now.

GIC

I have gone into 1Password app > Settings > Advanced and changed my release version to nightly. This version appears to be from July and is working for me after turning on the integrate with browser setting again. I would rather be on the production release but as Nightly is working, I will stay with it for now.

GIC

https://1password.community/discussion/141785/1password-in-the-browser-not-working-after-update-to-2-14#latest

Same thing here. See the above link for some workarounds and fixes. for me, switching the 1Password version to Nightly appears to have worked

LarryMcJ

More evidence there was actually a problem and it's been corrected in a later beta build. I prefer to stay on the production release, so will wait it out.

kcrossley

Ever since I upgraded to 1Password v8.10.9, I've been having problems with its auto-log-in feature. Normally, I'll click an account URL from within the 1Password desktop app or within Chrome, and the username and password fields will auto-populate. Now, they often don't and sometimes I get this error message.

I'm using 1Password v8.10.9 and Chrome v116.0.5845.96 (Official Build) (x86_64) with macOS 13.4.1 (c). I've tried restarting my iMac Pro and clearing the PRAM, but nothing works. This is becoming very frustrating since I now have to cut and paste usernames and passwords that were once automatically entered.

Please advise.

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1Password Version: 8.10.9
Extension Version: N/A
OS Version: macOS 13.4.1 (c)
Browser: Chrome

kcrossley

Oops!. I forgot the screenshot.

srichard

Same thing for me, but I'm running Chrome on Windows. I updated Chrome and 1password extension, rebooted and still having the problem.

1Password for Windows 8.10.9 (81009046)
1Password Chrome Extension 2.14.0
Chrome version 116.0.5845.97 (Official Build) (64-bit)
Windows 10 version 22H2 (OS Build19045.2965)

JCOP

Same thing for me, with the same versions as srichard. If I restart the computer it works for a few minutes but then I get the same Oops error message. Annoying.

JohannesKnust

Dear all,
for me its as well not working in safari (workaround with disable extension, enable reset app setting, browser setting)
In chrome its working so far again :S

Ocean West

It's been working fine for a while but now I can't get 1p extension to work !

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

amw29

Towards the end of last week the extension in Safari stopped working an only gives this error. The app works fine of course.

I've closed/reopened the browser.
I've tried deactivating the extension and reactivating it.
I thought about uninstalling it but got this message:

I've rebooted my Mac.

Any other thoughts? This is the error I see overall:

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1Password Version: 1Password for Mac 8.10.9 (81009046)
Extension Version: 2.14.0
OS Version: MacOS Ventura 13.5.1
Browser: Safari