Hello I have seen the previous thread here: https://1password.community/discussion/113551/cant-setup-2fa-on-instagram related to not being able to setup a 2FA using 1Password however this does not work for me. I was able to successfully setup using Lastpass Authenticator App. I am able to successfully setup 2FA for Facebook using 1Password. I am trying to change these settings through Meta's new Accounts Centre. I have tried both scanning the QR code and copy pasting the code into 1Password. 1Password creates a code but this is not being recognised by Instagram when trying to verify the code. I haven't encountered this issue with any other site. I am using MacOS 14.0 and 1Password for Mac 8.10.16 (81016047). My browser is Arc Version 1.9.2. 1Password Version: Mac 8.10.16 (81016047) Extension Version: Not Provided OS Version: MacOS 14.0 Browser: Arc Version 1.9.2.

1P_Dave I can chip in on this issue. Here's an exact breakdown of the steps: Navigate to https://accountscenter.instagram.com/password_and_security/ Click "Two-factor authentication" Select profile Select "Authentication app" See QR code and key. In 1Password, attempt to add key in various ways (all successfully generate a code) Click "Scan QR code" in the Two-factor authentication banner Edit -> Security -> OTP -> Click "Scan QR Code from clipboard or screen" Edit -> Security -> OTP -> Paste key shown on screen Each of the methods of adding the code will generate a code successfully, resulting in an otp string as follows (ignore the curly braces): otpauth://totp/Username:{username}?secret={secret}&issuer=Instagram. However, it's the next part that is the issue: Click "Next" on Instagram -> "Get your code from your authentication app" Entering the generated OTP code either via autofill or copy/paste results in the following: There is no way to proceed. Also there are no console logs to speak of, and checking the network requests shows that their GraphQL calls to their server are generating this error message, so something is off about either their OTP method or how 1Password is generating the codes for Meta OTP.

+1. My issue is exactly as ShaggyKris explained. I've tried every possible method. It just never accepts the generated code. Meanwhile things worked perfectly fine for Facebook, which was generated on the same exact page (literally, Facebook and Instagram are together under the Meta account manager page). Only Instagram is failing. At first glance it seems obvious this issue is on the Instagram side... but I was just able to setup Instagram fine in the Google Authenticator app. This is the only reason I decided to chip in.

Hello everyone, I've tested things again and I'm now also seeing the same behaviour as you are when trying to setup two-factor authentication using Instagram's website on the desktop. When scanning the QR code using 1Password, or entering the key manually, Instagram does not accept the one-time password but just displays an error message that says: This code isn't right. Please try again. I scanned the same QR code using the Google Authenticator app and confirmed that it generates the same one-time password as 1Password and that the same error occurs when entering a one-time password from Google Authenticator. This confirms that the issue is with the Instagram website and not 1Password and that it occurs with any authenticator app. I recommend reaching out to Instagram directly since they'll need to investigate this further in order to get this fixed from their end: Help Center -Dave

Hello @RichoCorey! 👋 I'm sorry to hear that you're unable to use 1Password as an authenticator app for Instagram. Are you scanning the QR code using the desktop app or the browser extension? If you were using the desktop app, then can you try these steps: Open the desktop app. Find the item for Instagram and click Edit. Remove the non-working 2FA one-time password. Save the item. Open your browser and go to Instagram's 2FA setup page until you see the QR code to scan. Use the browser extension to scan the QR code: Use 1Password as an authenticator for sites with two-factor authentication Let me know if that doesn't work and I can investigate further. 🙂 -Dave

Thanks Dave, surprisingly this worked... The desktop app for whatever reason still would not work, but the extension worked first time just by scanning the QR code.

Unable to create 2FA for Instagram Account

1P_Dave
Moderator
12 months ago
LeVeL5

I'm happy that you were able to add 1Password as an authenticator to your Instagram account. 🙂

-Dave
LeVeL5
New Contributor
12 months ago
I tried it myself today and could enable 2FA via Authenticator App with 1Password!
1P_Dave
Moderator
2 years ago
ILBKIKI

Thanks for reaching out. I'm sorry that you're having trouble turning on two-factor authentication for Instagram. The issue appears to be with Instagram itself and I encourage you to report the problem to their team so that they can fix it on their end.

You can find more details here.

-Dave
ILBKIKI
New Contributor
2 years ago
The problem still exists.
1P_Dave
Moderator
2 years ago
LeVeL5

Thank you for reporting the issue to Instagram. 🙂

-Dave
LeVeL5
New Contributor
2 years ago
I've reported this problem from the desktop web version of Instagram by clicking on the 3 lines menu (hamburger) and selecting the line item "Report a problem". I've also gone to the Help Center, located the how-to document for enabling 2FA, rated it "not helpful" and described the problem.

I hope it helps...
1P_Dave
Moderator
2 years ago
Hello everyone,

I've tested things again and I'm now also seeing the same behaviour as you are when trying to setup two-factor authentication using Instagram's website on the desktop. When scanning the QR code using 1Password, or entering the key manually, Instagram does not accept the one-time password but just displays an error message that says: This code isn't right. Please try again.

I scanned the same QR code using the Google Authenticator app and confirmed that it generates the same one-time password as 1Password and that the same error occurs when entering a one-time password from Google Authenticator. This confirms that the issue is with the Instagram website and not 1Password and that it occurs with any authenticator app.

I recommend reaching out to Instagram directly since they'll need to investigate this further in order to get this fixed from their end: Help Center

-Dave
lalukasik
New Contributor
2 years ago
After many attempts, I was finally able to set this up. Based on what I read on the 2FA directory website, setting up 2FA on Instagram only works from the mobile app. In a well-lit room, I used 1Password on my tablet to capture the QR code displayed on my phone. It worked immediately. If you have 1Password installed on a laptop, I expect the laptop camera or connected webcam to also work.
retcouch
New Contributor
2 years ago
Mostly a "me too" comment, but I can also confirm that I've tried just about every way I can think of to get the code into 1Password and verify on Instagram via https://accountscenter.instagram.com/password_and_security/two_factor/ and can't get it to work. I have tried all the potential solution steps on this page so far.
hfoureman
New Contributor
2 years ago
I am not on a mac, but I am having all of these same issues, so would definitely love to see if there are any additional tips and tricks. I was also trying to update from the new Account Center, which I am guessing might be part of the issue? I have had 2-factor set up on IG before and didn't have this issue.

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