Issues with 1Password with Profiles in Safari

First let me say I am a long time user of 1Password and I love this product - at least I did until Apple released profiles for Safari. Since then my frustration has been mounting.

I am sorry but scrolling through this thread, all I am hearing is:
1) Thank you for posting on this forum
2) Sorry for the inconvenience
3) Please send us your logs
over and over again. Not one post provides any indication that 1Password understands the issue, has developed a workaround or is working on a fix.

If you keep providing canned responses and don't offer any advice on how to fix things, people will just stop telling you about their issues and start looking for alternatives.

Is there any chance you could acknowledge that all these folks might be onto something and that relief is on the way?

Thanks, Chip

Hey @powermacG5,

I'm sorry for the trouble you are having with 1Password in Safari. Our team are currently investigating some problematic behaviour when it comes to profiles in Safari. Could you possibly grab some logs for us so we can take a closer look at what is happening? Here's how:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

My typical use case is to have multiple Private windows open, and the 1Password extension is unlocked and working in all of them. But occasionally I need to open a window for a specific profile. Sometimes 1Password would not unlock for that new profile window, or any other windows I try to open for that particular profile. However, if I open a window for a different profile, it might unlock for that window.

I emailed the requested information to support+forum@1password.com, but have not received a response with a Support ID after more than 10 hours.

I use Safari Profiles heavily. 1password is virtually useless to me as a password manager at the moment with this issue. Im seeing all sorts of weird behaviours as others have described above.

I, too, have experienced this issue and it is annoying, only that because I have found a workaround until Agile Bits can figure out their own native solution (maybe the below will be of help in that effort). Here is what I do (unfortunately you have to do it in each Profile; this is not a universal fix):

1. I encounter the locked icon in a website's user/pw fields
2. Open Safari's settings (command+,)
   
3. Go to the Extensions section of the pane
4. Deselect 1Password for Safari
5. Reselect it
6. Close the prefs pane
7. Press Refresh (ctrl+r). Maybe even refresh it again ☺️
8. Now, click into the password field on the website. For me, the locked icon is now unlocked, and it works as expected

The odd thing is that the 1P toolbar icon isn't always unlocked by this process, but the in-field icon is. When I click that toolbar icon, it wants me to enter my 1P password. So I usually don't, because the field icons are unlocked. I find that using the presented user/password unlocks the toolbar icon.

Pretty nutty, Agile Bitsters; hope you can figure this out.

Hope this helps some of you.

6 months since first post and no fix yet.

It's so annoying...

chipmc86

As a Safari user myself, I understand your frustration. Our development team is aware that the experience in Safari isn't where it should be (especially for folks using profiles) and they're actively working to make things more reliable.

The reason why my colleagues and I ask folks to send in logs is because there are multiple open issues with similar symptoms and the logs help our team identify which specific issue someone is running into. Once the specific issue is identified we can then suggest a specific fix or workaround for that issue.

That being said, the bulk of the issues surrounding Safari profiles currently involve the integration between 1Password for Safari and the desktop app. This integration is a unique feature that isn't shared by most other extensions and it can sometimes run into problems. Turning off the integration should improve the situation for most users almost immediately:

1. Open Safari.
2. Right-click on the 1Password icon in Safari and click Settings.
3. Turn off "Integrate this extension with the 1Password desktop app."
4. Repeat step 2 and 3 for all Safari profiles.

I know that this isn't an elegant workaround but I want to share it in case it helps some people. With app integration turned off you'll need to unlock 1Password in each profile separately and you'll need to use your account password (Touch ID and Apple Watch unlock won't be available).

If you send in a console log then the team can check to see if any other, less drastic, workarounds are available in your case. Our developers are actively working to make the experience in Safari better and to release a fix in a future update to 1Password.

-Dave

[Edited for clarity and to focus more specifically on Safari profiles.]

Another possible workaround from a Safari Profiles user: I've noticed that the 1P dialog opened from the Menu Bar 1P icon can auto-fill a Safari window, even if the 1P icon in the window shows locked. (Plus, I didn't realize until now it works in those login windows that don't show the menu bar and 1P icon, that will be handy). You may have to search and select the right login. May not always work.

Universal Autofill is a good workaround for passwords, but not for websites using Passkeys. With more websites using Passkeys I'm hitting this issue more frequently too.

Remember when 1Password kept telling us that forcing us on to Electron would allow them to fix things faster? The first Sonoma developer beta came out in June. The public release was a month ago. 1Password is unusable on Sonoma.