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Forum Discussion
Bakj
2 years agoOccasional Contributor
1Password for Safari on iPad not working
Hi, when I click on the 1Password icon in the toolbar of Safari, it just gives me a spinning wheel and then says Β« oops, something went wrong while loading Β». I have uninstalled 1Password and reinstalled, restarted my iPad, neither of which has worked.
Could you please assist?
Thx
1Password Version: 8.10.18
Extension Version: 8.10.18
OS Version: iPadOS 17.1
Browser: Safari
- Former Member
That solved the problem for me. Thanks
- 1P_Dave
Moderator
@ozdw and @emyr
I'm happy that everything is working again for you both. π
-Dave
- Former Member
Same here, canβt get Safari to load 1Password extension. Running beta iPadOS 17.2 (21C5029g).
- Former Member
Running 17.2 beta and receive the same error.
- Former Member
That worked for me too, thanks.
Now what was that website I was looking at yesterday? π£π€¦π»ββοΈπ€£
- BakjOccasional Contributor
Hi Dave,
I am having the issue on my desktop Mac, not on my iPhone.
- BakjOccasional Contributor
Apologies, I mixed up my requests, as I am having the same problem on my desktop and iPad. I will try this out on the iPad and revert back.
Thx
- 1P_Dave
Moderator
Are you running a beta version of iOS/macOS on your devices? For the desktop Mac please try these steps:
- Open Safari.
- Click "History" in the macOS menu bar and select "Clear History" to clear all history.
- Once that's done, restart Safari by clicking Safari > Quit Safari. Then re-open Safari.
On the iPad follow the steps in this guide: Clear your cache on iPad - Apple Support (CA)
Let me know if that doesn't work.
-Dave
- jehrlerNew Contributor
I was getting the oops on the public beta as well and clearing the cache got rid of that.
But then went to a site, nytimes, and tried to log in and now am getting this:
No matter whether I choose Allow for One Day or Always Allow it just keeps popping back up.
I clicked on the 1Password icon in Safari and was finally able to get past that but clicking on the 1Password icon in the login email address
or using the 1Password autofill option does not work.
Nothing happens.