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keitht1958's avatar
keitht1958
New Contributor
2 years ago

Windows hello not working right

for many months i used fingerprint to sign in to windows and 1 password fine
but now since reinstall windows i can use fingerprint for win11 but 1password always asks for password after every restart of computer very annoying i have hello set in settings and as long as i do not restart fingerprint works.

windows 11 build 22631.3007
1Password for Windows 8.10.26 (81026021)

1Password Version: 1Password for Windows 8.10.26 (81026021)
Extension Version: Version 2.20.0
OS Version: win11 x64
Browser: opera

windows
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    That's great news! If you do run into any other issues then please let us know. We're here to help. 🙂

    -Dave

  • keitht1958's avatar
    keitht1958
    New Contributor
    2 years ago

    Don't know why but working properly now have not changed anything but good news.

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello keitht1958,

    Thanks for confirming the TPM option is turned on within 1Password for Windows. I'm sorry you've been having troubles with Windows Hello after Windows reinstall.

    I'd like to ask you to create a diagnostics report from your Windows PC so we can look in to this further:
    * Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:
    * A link to this thread: https://1password.community/discussion/144356/windows-hello-not-working-right
    * Your forum username: keitht1958

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!

  • keitht1958's avatar
    keitht1958
    New Contributor
    2 years ago

    already turned this option on in settings and sure it does have it in bios fairly new pc and runs win 11 without any issues.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello keitht1958! 👋

    I'm sorry for the frustration. To unlock 1Password for Windows without having to enter your account password after you restart your PC you'll need to use your PC's Trusted Platform Module (if it has one). Follow these steps:

    1. Open and unlock 1Password.
    2. Click your account or collection at the top of the sidebar and choose Settings.
    3. Click Security and turn on Use the Trusted Platform Module with Windows Hello, then click Turn On.

    Let me know if that doesn't work. 🙂

    -Dave