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andriso's avatar
andriso
New Contributor
2 years ago

1password extension crashes Safari on iPad

Hi there,
Please see subject. Once I enabled the extension, Safari started crashing with in 1-2 seconds of launch. Except in Private mode, where it is disabled.

1Password Version: 8.10.24
Extension Version: unknown (Safari on iOS)
OS Version: iOS 17.2
Browser: Safari (unknown)

ios
  • Trevor_1P's avatar
    Trevor_1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi andriso 👋

    I'm sorry that you're experiencing an issue with 1Password crashing in Safari on iOS. The team and I are here to investigate this situation and get it resolved. You mentioned that you sent some diagnostics to support@1password.com. After doing so, you should have received a reply from our assistant, BitBot, containing a support ID in the subject line that looks like [#ABC-12345-678]. To help me locate those diagnostics, could you reply back with the support ID you received?

    In the meantime, to help me to further understand what you're experiencing, could you confirm whether or not you're seeing any error message when 1Password crashes in Safari on your iPad? If so, what does the error message say?

    Looking forward to your reply!

    -Trevor

  • andriso's avatar
    andriso
    New Contributor
    2 years ago

    Hi Trevor, I received this #HPC-38941-358 and a message from your support team, thanks

  • Trevor_1P's avatar
    Trevor_1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi andriso 👋

    Thank you for sharing your Support ID. I was able to locate the diagnostics that you sent and see that a colleague has sent you a reply. Please check your email inbox and continue the conversation there. To prevent the conversation from occurring in multiple places at once, I’ve closed this thread.

    -Trevor

    ref: HPC-38941-358