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Forum Discussion
1Password BETA Constant Crash on Android
The current build on the Store is crashing when the app attempts to prompt for the fingerprint unlock. I need to kill the app and open it again to get it working, otherwise, it keeps crashing.
It has happened multiple times since last night (after I updated the app via Store) and on multiple websites.
I'm on a Samsung S23 Ultra up to date and was using Brave Browser.
1Password Version: 8.10.32
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
- 1P_Dave
Moderator
Hello everyone,
Our developers have released fixes for a few different crash issues in the latest beta updates to 1Password for Android: How to keep 1Password up to date
Please update 1Password to the latest version. If you still see a crash after updating then let me know and I can investigate further.
-Dave
ref: dev/core/core#29361
I moved back to Stable. 1P Beta on Android is very unstable these days.
Same on S20. Try disable "Show passkey suggestions" in Autofill. Mine nerver crashed again after this option is off.
JIV-49187-531
Samsung S22
+1 on MH58's repro on Pixel 7 Pro
Looks like no one with those steps/a Google device has submitted a diagnostic yet so fired in another.SAX-64974-675
I'm having the same problem on a Galaxy S23+. I just sent the diagnostics report, ticket ID VWT-96989-877
I have a similar problem on my Pixel 8 pro except it crashes after selecting the login item. If I force stop the 1P app eventually Android reports the app has crashed offering app info or close app options.
BKG-68583-114
Btw check if it's not related to this other problem I have though this one happens after I use the biometric unlock, while the new (crashing) happens before the biometric unlock.
- 1P_Dave
Hello loggor! 👋
I'm sorry that 1Password is crashing on your Samsung S23 Ultra. I'd like to ask you to create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/145498/1password-beta-constant-crash-on-android
- Your forum username:
loggor - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
