1Password BETA Constant Crash on Android

loggor
loggor
Community Member
in Android

The current build on the Store is crashing when the app attempts to prompt for the fingerprint unlock. I need to kill the app and open it again to get it working, otherwise, it keeps crashing.

It has happened multiple times since last night (after I updated the app via Store) and on multiple websites.
I'm on a Samsung S23 Ultra up to date and was using Brave Browser.

1Password Version: 8.10.32
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • loggor
    loggor
    Community Member

    Some additional info. I go to a website for login, the suggestion appears in Samsung's keyboard context, then when I click the suggested login, everything crashes. If I manually kill the 1P process and try again it works. If I insist without killing the process, eventually Android sends a message like "1Password continues to crash" (not with those exact words)...

  • Dave_1P
    Dave_1P

    Hello @loggor! 👋

    I'm sorry that 1Password is crashing on your Samsung S23 Ultra. I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • loggor
    loggor
    Community Member

    @Dave_1P

    BKG-68583-114

    Btw check if it's not related to this other problem I have though this one happens after I use the biometric unlock, while the new (crashing) happens before the biometric unlock.

  • MH58
    MH58
    Community Member

    I have a similar problem on my Pixel 8 pro except it crashes after selecting the login item. If I force stop the 1P app eventually Android reports the app has crashed offering app info or close app options.

  • dserodio
    dserodio
    Community Member
    edited April 26

    I'm having the same problem on a Galaxy S23+. I just sent the diagnostics report, ticket ID VWT-96989-877

  • Brizee
    Brizee
    Community Member

    +1 on MH58's repro on Pixel 7 Pro
    Looks like no one with those steps/a Google device has submitted a diagnostic yet so fired in another.

    SAX-64974-675

  • brianlloyd
    brianlloyd
    Community Member

    JIV-49187-531

    Samsung S22

  • hanzh
    hanzh
    Community Member

    Same on S20. Try disable "Show passkey suggestions" in Autofill. Mine nerver crashed again after this option is off.

  • loggor
    loggor
    Community Member

    I moved back to Stable. 1P Beta on Android is very unstable these days.

  • drekula
    drekula
    Community Member
    edited April 30

    Confirming @hanzh suggestion to disable "show passkey suggestions" in AutoFill resolves the issue for Chrome and other apps. I'm using Pixel 7 Pro.

  • Dave_1P
    Dave_1P
    edited May 7

    Hello everyone,

    Our developers have released fixes for a few different crash issues in the latest beta updates to 1Password for Android: How to keep 1Password up to date

    Please update 1Password to the latest version. If you still see a crash after updating then let me know and I can investigate further.

    -Dave

    ref: dev/core/core#29361

This discussion has been closed.