Cannot turn on Touch ID

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tabrook
tabrook
Community Member
in Mac

I have 2 Macs One for Work and One Personal. I just got my Personal back from Apple and of c course it was white clean of all information as his Apple policy. I attempted to install one password eight for Mac and everything went fine. I got to set up with my touch. ID is refusing to activate. It's grayed I have deleted 1password and reinstalled it..no luck

1Password Version: 1Password for Mac 8.10.30 (81030032)
Extension Version: 22300302, on STABLE channel
OS Version: 14.4.1 (23E224)
Browser: Version 124.0.6367.118 (Official Build) (arm64)

Comments

  • Dave_1P
    Dave_1P
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    Hello @tabrook! 👋

    I'm sorry that you’re unable to turn on Touch ID for 1Password on your Mac. Have you turned on Touch ID for your Mac and are you able to use Touch ID to unlock the Mac itself? If you are then I'd like you to please do the following:

    1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
    2. Open and unlock 1Password for Mac.
    3. Choose Apple menu  > System Settings, then click Touch ID & Password.
    4. Turn off all of the features, then turn all of them back on again.
    5. Go back to 1Password and choose 1Password > Settings from the menu bar.
    6. Click the Security icon, then turn on "Touch ID".
    7. Lock 1Password by choosing 1Password > Lock from the menu bar.
    8. Now try unlocking 1Password using Touch ID.

    Let me know that result. 🙂

    -Dave