Cannot turn on Touch ID

tabrook
tabrook
Community Member
in Mac

I have 2 Macs One for Work and One Personal. I just got my Personal back from Apple and of c course it was white clean of all information as his Apple policy. I attempted to install one password eight for Mac and everything went fine. I got to set up with my touch. ID is refusing to activate. It's grayed I have deleted 1password and reinstalled it..no luck

1Password Version: 1Password for Mac 8.10.30 (81030032)
Extension Version: 22300302, on STABLE channel
OS Version: 14.4.1 (23E224)
Browser: Version 124.0.6367.118 (Official Build) (arm64)

Comments

  • Dave_1P
    Dave_1P

    Hello @tabrook! 👋

    I'm sorry that you’re unable to turn on Touch ID for 1Password on your Mac. Have you turned on Touch ID for your Mac and are you able to use Touch ID to unlock the Mac itself? If you are then I'd like you to please do the following:

    1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
    2. Open and unlock 1Password for Mac.
    3. Choose Apple menu  > System Settings, then click Touch ID & Password.
    4. Turn off all of the features, then turn all of them back on again.
    5. Go back to 1Password and choose 1Password > Settings from the menu bar.
    6. Click the Security icon, then turn on "Touch ID".
    7. Lock 1Password by choosing 1Password > Lock from the menu bar.
    8. Now try unlocking 1Password using Touch ID.

    Let me know that result. 🙂

    -Dave

  • sbrozius
    sbrozius
    Community Member

    I have a similar issue. The Touch ID checkbox isn't greyed out, but it automatically unchecks whenever I check it.
    I've tried above steps, but that didn't resolve the issue.

    I'm using:
    1Password for Mac 8.10.36 (81036001) (BETA channel)
    macOS 14.5 (23F79)

  • Dave_1P
    Dave_1P

    @sbrozius

    I'm sorry that you're unable to turn on Touch ID for 1Password. Just to confirm, are you able to unlock the Mac itself using Touch ID?

    I look forward to hearing from you.

    -Dave

  • sbrozius
    sbrozius
    Community Member

    Yes, I'm able to use Touch ID to unlock my Mac.

    But wouldn't you know... It automagically started working again.
    It doesn't trigger TouchID for authorising usage of SSH keys any more, though. Perhaps after a reboot.

  • ag_tommy
    ag_tommy

    @sbrozius

    A reboot never hurts. Let us know.

  • dawe
    dawe
    Community Member
    edited June 15

    "Same" here. But happened to me on the machine I'm using since close to 3 years, without any problems. Only thing I changed, was adding a fingerprint to macOS. For now I cannot activate Touch ID in 1PW settings anymore. The option is disabled.

    Rebooted several times. Unlocking the machine with Touch ID works without problems. What is going on?

    //edit

    Seems to be like described here

    https://1password.community/discussion/comment/681979#Comment_681979?utm_source=community-search&utm_medium=organic-search&utm_term=EnrollmentChanged

    That's what I see in the logs

    INFO  2024-06-15T14:28:17.546 tokio-runtime-worker(ThreadId(100)) [1P:foundation/op-apple/src/biometry_service.rs:331] System biometry info: BiometricStatus { current_policy: BiometricsOnly, current_method: TouchId, current_availability: EnrollmentChanged }

    //edit

    The steps described here fixed the problem. I think this is basically setting up 1PW fresh.

    https://1password.community/discussion/comment/685146/#Comment_685146

    I created a diagnostics file before I did this. If interested I can still pass this.

  • ag_tommy
    ag_tommy

    @dawe

    You did great work there. I think we can forego your report at this time.

    ⚠️ - Anyone else encountering a similar issue please submit a report. Your specific situation may be different.