Android version - opens to blank, then black screen

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jdolearyjr
jdolearyjr
Community Member

Today 1Password has unlocked to show me an empty white screen, which turns into a black screen. Nothing fixes this - I've tried updating the app, and restarting the phone. Never happened before.

Galaxy A42 5G, Android Version 13, One UI v. 5.1, all updated

How can this be fixed?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
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    Hello @jdolearyjr! 👋

    I'm sorry that 1Password isn't unlocking properly on your Galaxy device. So that the team can look into this further and find a solution, I'd like to ask for a diagnostics report from your end. Follow these steps:

    1. Reproduce the issue one more time.
    2. Open Chrome.
    3. Type in onepassword://diagnostics.
    4. In the menu underneath the address bar, choose the option with the globe icon.
    5. A "Continue to 1Password?" prompt will appear, choose Continue.
    6. Follow the prompt to generate a diagnostics report.

    Send the diagnostics report to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave