Android version - opens to blank, then black screen
Today 1Password has unlocked to show me an empty white screen, which turns into a black screen. Nothing fixes this - I've tried updating the app, and restarting the phone. Never happened before.
Galaxy A42 5G, Android Version 13, One UI v. 5.1, all updated
How can this be fixed?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
Comments
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Hello @jdolearyjr! 👋
I'm sorry that 1Password isn't unlocking properly on your Galaxy device. So that the team can look into this further and find a solution, I'd like to ask for a diagnostics report from your end. Follow these steps:
- Reproduce the issue one more time.
- Open Chrome.
- Type in
onepassword://diagnostics. - In the menu underneath the address bar, choose the option with the globe icon.
- A "Continue to 1Password?" prompt will appear, choose Continue.
- Follow the prompt to generate a diagnostics report.
Send the diagnostics report to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/146041/android-version-opens-to-blank-then-black-screen#latest
- Your forum username:
jdolearyjr - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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I am having the same issue on a Google Pixel 7a with Android version 14. Is has always worked fine until the last few days. I was able to fix it by reinstalling the 1Password app on my phone.
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The issue is still there, I have e-mailed a diagnostics report.
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Thank you for sending in a diagnostics report, I see that my colleague has already sent you a response via email. Please continue the conversation there. 🙂
-Dave
ref: CMU-97857-963
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