Settings resetting after update

jordanmcarlin
jordanmcarlin
Community Member
in Desktop betas (Mac, Windows, and Linux)

The 2 most recent times 1Password autoupdated (to the first and second 8.10.36 betas respectively), many of my settings have been reset. The ones that I have noticed getting switched off it particular are Touch ID, Use the SSH Agent, Integrate with 1Password CLI, and Check for Developer Credentials on disk. After reenabling these features they persist until the next update, and are then turned off again.

1Password Version: 1Password for Mac 8.10.36 (81036010)
Extension Version: Not Provided
OS Version: macOS 14.3.1
Browser: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @jordanmcarlin

    I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report. I have an issue in mind. I think you might just be experiencing it. The report will help clarify that.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: jordanmcarlin

    • A link to this thread: https://1password.community/discussion/146307/settings-resetting-after-update#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • jordanmcarlin
    jordanmcarlin
    Community Member

    Thanks for the speedy reply. Diagnostic report sent.

    Support ID Number: YLM-51953-379

  • ag_tommy
    ag_tommy

    Thank you. Someone from the team will be with you as soon as possible.

    ref: YLM-51953-379

  • Unknown
    Unknown
    edited June 21
    This content has been removed.
  • rgsteele
    rgsteele
    Community Member

    @ag_tommy I am seeing the same issue. Should I send a diagnostic report as well?

  • schasin
    schasin
    Community Member

    Also see: https://1password.community/discussion/comment/712798

  • ag_tommy
    ag_tommy

    @rgsteele

    Out of an abundance of caution I would. Just because it's not suppose to happen. It should only take a couple of minutes to send out the email and then the team will let you know what they found. aka If they've solved the trouble or offer suggestions. My apologies you experienced this.