Sign in after autofill disabled, but still signing in

edwardloveall
edwardloveall
Community Member
edited July 16 in Mac

When I disable the Sign in automatically after autofill setting, sites still autofill for me. This happens via the extension and via the quick access (with Submit automatically with Universal Autofill disabled). I followed the directions I saw in (other threads) but it's still happening. Is there something I'm missing?

1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Firefox Developer Edition 129.0b3

Comments

  • Dave_1P
    Dave_1P

    Hello @edwardloveall! 👋

    I'm sorry that you're running into trouble when filling your login credentials into websites. Just to clarify: are you pressing Command-Backslash to fill your login? Or are you clicking on the login suggestion from 1Password in the browser on the page:

    image

    You mentioned that sites "still autofill for me", do you mean that 1Password is submitting the login after filling it into the page? Or is your login being filled without you doing anything?

    -Dave

  • edwardloveall
    edwardloveall
    Community Member

    are you pressing Command-Backslash to fill your login? Or are you clicking on the login suggestion from 1Password in the browser on the page

    I use the shortcut to fill the login. It's a custom command (command-option-) in case that matters.

    You mentioned that sites "still autofill for me", do you mean that 1Password is submitting the login after filling it into the page? Or is your login being filled without you doing anything?

    Ah sorry, my miscommunication. I meant that it's auto-submitting when I don't want it to. The autofilling is working fine and as expected.

  • Dave_1P
    Dave_1P
    edited July 16

    @edwardloveall

    Thanks for those details. As a first step, could you try the following:

    1. Open and unlock the 1Password for Mac desktop app.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Click General.
    5. Enable "Submit automatically with Universal Autofill".
    6. Disable "Submit automatically with Universal Autofill".

    Then try to reproduce the issue again. If the issue still happens then can you tell me the following:

    1. Does your login get auto-submitted on all websites? Or just some websites? If it's the latter, then can you share the website address of an affected website?
    2. Does your login get auto-submitted in all browsers? Or just "Firefox Developer Edition"?

    I look forward to hearing from you.

    -Dave

  • edwardloveall
    edwardloveall
    Community Member

    Thanks Dave.

    Does your login get auto-submitted on all websites? Or just some websites? If it's the latter, then can you share the website address of an affected website?

    As far as I can tell it's every website. I haven't noticed any that don't auto-submit.

    Does your login get auto-submitted in all browsers? Or just "Firefox Developer Edition"?

    I tried both Chrome, Safari also. Safari lets me manually submit the login, but Chrome and Firefox Developer Edition do not.

  • Dave_1P
    Dave_1P

    @edwardloveall

    Thank you for the reply. If the steps that I posted in my previous reply didn't change the situation then please reproduce the issue one more time. Then, so that I can investigate further, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • edwardloveall
    edwardloveall
    Community Member

    If the steps that I posted in my previous reply didn't change the situation then please reproduce the issue one more time.

    I did try enabling and disabling, sorry. I forgot to mention that. It is still happening.

    Sent in the diagnostic report and info. Here's the support ID number: EQU-34991-298

    Thanks for your help so far.

  • Dave_1P
    Dave_1P

    @edwardloveall

    Thank you for posting the Support ID. I see that a colleague sent you an initial reply already and the team will reach out with more troubleshooting steps soon.

    Please continue the conversation over email.

    -Dave

    ref: EQU-34991-298