1Password not usable on Microsoft DevBox

ItalyPaleAle
ItalyPaleAle
Community Member
in Windows

I tried using 1Password for Windows on a Microsoft DevBox, but it is not really usable. Windows appear but nothing is inside them: they are just white-ish boxes.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 11 (Microsoft DevBox)
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @ItalyPaleAle! 👋

    I'm sorry that you're running into issues with 1Password on the Microsoft Dev Box platform. Are you having any issues with other apps? Or is it just 1Password?

    As a first step, could you try the following turning off hardware acceleration for 1Password:

    1. Make sure 1Password 8 is completely closed by Right-clicking the icon in your system tray > Quit.
    2. Type the following into your Windows search bar, and hit Enter: %localappdata%\1Password\settings
    3. Open the settings.json file in a text editor like Notepad, and look for "app.useHardwareAcceleration": true,.
    4. If it is present, change it to "app.useHardwareAcceleration": false,. If it's not present, add "app.useHardwareAcceleration": false to the bottom of the settings list, and save the file.

    Note: Be sure to also add a comma at the end of the preceding setting, for example:

    {
"app.double":false,
"app.useHardwareAcceleration": false
}

    Then try to open 1Password again. If you still see the same issue then let me know.

    -Dave

  • ItalyPaleAle
    ItalyPaleAle
    Community Member

    Hi @Dave_1P , thanks for sharing the above! 1Password was the only app I could see these issues with (other Electron apps like VS Code worked fine), but the fix you shared worked: disabling HW acceleration did the trick :)
    Thanks!

  • Dave_1P
    Dave_1P

    I'm happy that the steps helped and that you're now able to use 1Password on Microsoft Dev Box. 🙂

    -Dave

  • kalbert312
    kalbert312
    Community Member
    edited July 25

    Can also confirm this happens on dev box and turning off that setting resolves it.

    I've also seen similar symptoms on my home PC recently (non-virtual). It usually happens when I'm in my browser and 1PW needs to be unlocked. I'll click the 1PW icon in a form field which will prompt to unlock and a small blank window pops up instead. The window is supposed to be the sign in dialog to unlock 1PW. To work around it, I go into the 1 PW native app and unlock it, then go back to browser. The main app window itself doesn't seem to be affected when this happens.

  • Dave_1P
    Dave_1P

    @ItalyPaleAle and @kalbert312

    I'm glad that the workaround works for you both. If you're willing, our development team would be interested in taking a look at diagnostics reports so that we can see if the issue can be avoided in the first place:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave