Issues with 1Pass on Mac

vennemp
vennemp
Community Member
edited August 5 in Mac

I love 1Pass. Use it personally and my company uses it for our internal secret management.

However, I have noticed a trend over last couple years where features stop working on my M1Pro Mac (Sonoma 14.6) , without changing settings. Not sure if there are MacOS updates that break the integration or if something is not working.

Universal Autofill hasn't worked in a while (over a year). I can open the quick menu but it does not fill in passwords in RDP sessions or anything that isn't a browser. Also recently, I had my settings to never prompt for password, only use Touch ID. This worked fine until two weeks and it now it broke. This is on both the desktop client and browser extension. The browser extension is in sync with the client.

Is anyone aware of any MacOS settings that could be blocking this? 1Password is enabled on Accessibility access on Privacy and Security. Both of these configurations used to work but am not sure where to go from here.

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: 14.6
Browser: Firefox

Comments

  • Dave_1P
    Dave_1P
    edited August 2

    Hello @vennemp! 👋

    I'm sorry that you're running into a few different issues with 1Password on your Mac. I'll reply below:

    Universal Autofill hasn't worked in a while (over a year). I can open the quick menu but it does not fill in passwords in RDP sessions or anything that isn't a browser.

    Are you trying to fill into the RDP window? Are are you just trying to fill you login into the Microsoft Remote Desktop login prompt to begin the session?

    Do you have any other examples of non-browser apps where Universal Autofill isn't working?

    Also recently, I had my settings to never prompt for password, only use Touch ID. This worked fine until two weeks and it now it broke.

    It's possible that you might be running into a known issue with Touch ID. Do you see any error messages when you try to unlock 1Password? Or are you just prompted for your account password? As a first step can you try the following:

    1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
    2. Open and unlock 1Password for Mac.
    3. Choose Apple menu  > System Settings, then click Touch ID & Password.
    4. Turn off all of the features, then turn all of them back on again.
    5. Go back to 1Password and choose 1Password > Settings from the menu bar.
    6. Click the Security icon, then turn on "Touch ID".
    7. Lock 1Password by choosing 1Password > Lock from the menu bar.
    8. Now try unlocking 1Password using Touch ID.

    If that doesn't work then let me know and I can help further. 🙂

    -Dave

    ref: dev/core/core#19930
    ref: dev/core/core#30517

  • vennemp
    vennemp
    Community Member

    Thanks for fast reply. The other apps I noticed issues with Universal Autofill are VPN clients that do not re-direct to your default browser and require authentication in the app itself. I do not use it with 1Password CLI, but I was reading the docs for that and it said that requires access to Automation in Mac security settings. I can say it is not added in there, and I do not have the ability to add it directly. I can look into getting it configured via our Endpoint Management solution if that is a requirement. Or if you have another idea on how to add it - please let me know.

    I tried the steps for the Touch ID and it is still occurring.

  • Dave_1P
    Dave_1P

    @vennemp

    Thanks for the reply. The Automation permission is only needed for two apps: Terminal and iTerm2. For all other apps, Universal AutoFill only needs the Accessibility permission which you've confirmed is already enabled.

    Let's start by focusing on the Touch ID issue and then we can look further into the Universal Autofill issue. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • vennemp
    vennemp
    Community Member

    Thank you just did.

    IFZ-98441-337.

  • Dave_1P
    Dave_1P

    @vennemp

    Thank you for posting the Support ID. I see that my colleague sent you a reply a couple of hours ago, please continue the conversation there.

    To prevent duplication of efforts, I'll close this thread. 🙂

    -Dave

    ref: IFZ-98441-337

This discussion has been closed.