Salesforce passkey not working as security key or built in authenticator
Anyone else run into issues recently with Salesforce using a passkey from 1Password?
I had a passkey registered as a security key in Salesforce, but it also worked as a built in authenticator.
A few days ago I started to get an "undefined error" when trying to use it or register a new passkey.
Salesforce won't try to fix it, as they say they only support built in authenticators like Windows or Mac, or security keys like yubi keys.
I did try to register using a passkey native to windows and it works fine, so I'm wondering if this is a change on the 1Password side.
I have a video of the issue, but I don't want to share it on an open forum because it has my email address.
1Password Version: Not Provided
Extension Version: 8.10.46.26
OS Version: Windows 11
Browser: Chrome
Comments
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Hello, @passwordsbeegone. Thank you for writing in. I am sorry about the issue you are running into.
So that I can take a closer look at the issue you are experiencing, I’d like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:
- A link to this thread: https://1password.community/discussion/148476
- Your forum username: passwordsbeegone
- A browser console log: Save a console log in your browser
- A video of the issue. If the file is too large to attach, let us know, and we can send you a secure upload link.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!
-Evon
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If anyone else stumbles on this thread, support said they're aware of this issue and some users have told them its working in Firefox, but not Chrome. With no ETA on a potential fix.
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@passwordsbeegone, thank you for the update! 🙂
ref: SNF-96458-611
ref: dev/core/core#330830
