Safari crashing when using 1Password

eno
eno
Community Member
edited October 22 in 1Password in the Browser

1Password 8 requires "Keep in menu bar" to stay running. I know there have been some requests posted about this already. And I've got another related bug:

If you close both the menu bar icon and the main 1Password app, attempting to unlock 1Password from the Safari extension will crashes Safari.
(operation: by clicking either of the arrows highlighted in the image below.)

related requests by other people:

Comments

  • Dave_1P
    Dave_1P

    Hello @eno! 👋

    I'm sorry that Safari is crashing on your Mac. I've tried to reproduce the issue on my end but if I completely close the 1Password for Mac desktop app and then click on the "Unlock 1Password" button then 1Password for Safari will launch the desktop app as expected if app integration is turned on. I don't see Safari crashing.

    When you say that Safari crashes, do you mean that you receive a crash report? Can you post a screenshot of the message that you see on your screen after Safari crashes? And does this happen on every website? Or just a specific website?

    Can you also tell me which version of 1Password for Safari, 1Password for Mac, and macOS you're currently using?

    -Dave

  • eno
    eno
    Community Member

    Hello @Dave_1P
    My apologies, it seems version info was lost/dropped when posted.

    1Password Version: 1Password for Mac 8.10.48 (81048017)
    Extension Version: 1Password for Safari 8.10.46 (81046034)
    Browser Version: Safari 18.0.1 (20619.1.26.31.7)
    OS Version: macOS 15.0.1 (24A348)

  • Dave_1P
    Dave_1P

    @eno

    Thank you for that version information. Can you also tell me the following: When you say that Safari crashes, do you mean that you receive a crash report? Can you post a screenshot of the message that you see on your screen after Safari crashes? And does this happen on every website? Or just a specific website?

    -Dave

  • eno
    eno
    Community Member
    edited October 19

    @Dave_1P

    When you say that Safari crashes, do you mean that you receive a crash report?

    Yes, If necessary, I can send you full report privately.

    Process:               Safari [1712]
Path:                  /Volumes/VOLUME/*/Safari.app/Contents/MacOS/Safari
Identifier:            com.apple.Safari
Version:               18.0.1 (20619.1.26.31.7)
Build Info:            Safari-7619001026031007~1
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]

Date/Time:             2024-10-20 00:30:23.1358 +0800
OS Version:            macOS 15.0.1 (24A348)
Report Version:        12

Time Awake Since Boot: 510000 seconds
Time Since Wake:       357461 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000

Termination Reason:    Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process:   Safari [1712]

Application Specific Information:
abort() called

    Can you post a screenshot of the message that you see on your screen after Safari crashes?

    And does this happen on every website? Or just a specific website?

    Every website. I just tested Yandex, which I never use it. Also it can be reproduced anytime.

  • Dave_1P
    Dave_1P

    @eno

    Thank you for the reply. So that the team and I can take a look and investigate further, attach the crash to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • eno
    eno
    Community Member

    @Dave_1P
    I sent full crash report as txt file.
    My support ticket ID is BBI-75633-355.

  • Dave_1P
    Dave_1P
    edited October 22

    @eno

    Thank you for sending in the crash report. I see that my colleague has sent you a reply via email, please continue the conversation there.

    -Dave

    ref: BBI-75633-355

  • ValiantDr
    ValiantDr
    Community Member
    edited October 22

    I use multiple vaults with different accounts. After updating to Mac version 8.10.48 (with extension for Safari version 8.10.46), 1Password is unusable and causes a fatal web browser crash upon any attempt to sign in to the second account. Unlocking the first account still works normally in the browser, but no other accounts are accessible due to this bug.

    I think it may be similar/related to the issue described in this post.

    1Password Version: 8.10.48 (81048017)
    Extension Version: 8.10.46 (81046034)
    OS Version: macOS 15.0.1 (24A348)
    Browser: Safari 18.0.1 (20619.1.26.31.7)

  • ValiantDr
    ValiantDr
    Community Member
    edited October 22

    Crash report submitted with support ticket ID PWW-75677-93.

  • Dave_1P
    Dave_1P

    @ValiantDr

    Thank you for posting the Support ID, I've merged your thread into the previous one so that we can keep all reports together.

    One of my colleagues will review your crash report and get back to you via email as soon as possible.

    -Dave

    ref: PWW-75677-933