Safari extension is unresponsive

tedsvo

I find that often when using 1Password on iOS that the extension presents a login, but that tapping on the login has no effect. Video attached. Reloading the page does not seem to help.

https://share.icloud.com/photos/0c9duRnKuH5Vnu0DDhUv6Hrpw

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1Password Version: 1Password for iOS 8.10.48 (81048025)
Extension Version: Not Provided
OS Version: ipados 18.2
Browser: safari

Dave_1P

Hello @tedsvo! 👋

I'm sorry that 1Password for Safari isn't responding when you tap on the suggestion menu. Try the following steps:

1. Fully close Safari on iOS.
2. Fully close 1Password on iOS.
3. Open and unlock the main 1Password app from your home screen.
4. Open Safari and go to any webpage.
5. Tap on the AA icon in the address bar.
6. Tap on 1Password in the menu.
7. Follow the prompt to unlock 1Password for Safari.

Then try to fill a password on a page. Does this resolve the issue or do you see the same behaviour?

-Dave

tedsvo

Thanks @Dave_1P! I was able to resolve it by toggling the extension off and on. However, this is an issue that comes up on several of my devices, so I'm hoping this is a known issue that might have a more permanent fix planned? Would love any pointers.

Dave_1P

@tedsvo

I'm sorry that the issue continues to occur repeatedly. The next time that it happens, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/720000/#Comment_720000
• Your forum username: tedsvo
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

tedsvo

Got it, will do.

tedsvo

Here you go @Dave_1P. It happened again and your method worked. Just annoying to have to do!

CDK-87982-931

Dave_1P

@tedsvo

Thank you for sending in the diagnostics report. I see that one of my colleagues has sent you a reply via email, please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: CDK-87982-931